Aubree
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Stimmen zur Aktivität von Aubree-
Hello Marcelo, Chat Phase 3 and Phase 4 are practically the same. Chat Phase 3 and Phase 4 are really just chat product 'phase' plan_settings which we use to identify an account based on the timeli...
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Hi Alan Suazo, Can you provide more information, please? Are you interested to make calls in Zendesk but the details will also show in Salesforce or vice versa?
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Hi Andrew, Ideally, ticket access can be restricted by roles (if an agent can't see a ticket they can't access any call recording it may contain). However, it looks like there is currently no way ...
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Hi @..., I just wanted to let you know that I will be raising a ticket on your behalf and working with you on it. Please keep an eye out for my email so we can further check your concern. We apprec...
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Hi Wladimir, Our apologies if you've found this confusing. As per this article: Metrics and Attributes for Zendesk Guide, the "Article Votes metric" is the average number of votes for your articles...
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Hi Pawel, Usually, duplicate tickets were being created from your Facebook Messenger due to the 2 active Facebook Messenger integration in your account. If you have migrated to Agent workspace and...
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Hi Warren, Thanks for reaching out! Zendesk Explore function is available to the latest Zendesk Suite Team plan and up and not to your current plan Support Team plan. You may need to upgrade your ...
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Hello F. Keijmes, Apparently, an article ID is unique and is generated upon article creation so it cannot be reused. Also, you cannot set the article ID upon creation even via API given it's a rea...
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Hello Matt, The lockout duration for the password should not last longer than 5 minutes.
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Hello Shaun, Unfortunately, there's no option to change the time limit or validity of the emails. It's hard-coded into our system so there's no way to modify it. Hope this helps!