
Barry Neary
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Neueste Aktivität von Barry Neary-
Barry Neary hat einen Kommentar hinterlassen
Amos C Yes, in Explore you can see the realtime status of your agents on the live dashboard Barry
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Barry Neary hat einen Kommentar hinterlassen
Hi Ola Thoresen, I tried to bring up the ticket above but its no longer available. Could you create a ticket describing the issue you have and we can follow up?
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Barry Neary hat einen Kommentar hinterlassen
Eduardo Escobar: when a messages is assigned to a group with omnichannel routing, and an agent is available in that group then the Accept button should flash and a ding should be heard. If not, can...
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Barry Neary hat einen Kommentar hinterlassen
Offizieller Kommentar Hi, If you are using omnichannel routing engine you could change the priority of the ticket each time the ticket is updated by the end user - that would have the affect of moving the ticket up the ...
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Barry Neary hat einen Kommentar hinterlassen
Hi This is a feature that is planned for 2023. Once I have a firm date , I will update this thread Barry
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Barry Neary hat einen Kommentar hinterlassen
Hi Alice Vavasseur Support for the web widget support tickey type has now been released. Can you confirm that this now works for you? Barry
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Barry Neary hat einen Kommentar hinterlassen
Hi John: Have you created a ticket with our support in relation to your issue? If so, could you do so I and the team can try and figure out what the issue is?
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Barry Neary hat einen Kommentar hinterlassen
Hi Alice, we plan to support the web widget type of ticket in Jan 2023
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Barry Neary hat einen Kommentar hinterlassen
Hi, this is being introduced in omnichannel routing in Q1 2023
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Barry Neary hat einen Kommentar hinterlassen
Hi, the logic is: 1) Which agents has the highest spare capacity (rather than the one with the least open) (i.e. attempt to load balance first) 2) If more than one have the highest spare capacity, ...