Barry Neary
-
Gesamtaktivitäten197
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von3 Benutzer
-
Stimmen0
-
Abonnements51
Kommentare
Neueste Aktivität von Barry Neary-
Hi Bobby Koch Third party telephony solutions are not integrate with omnichannel routing yet - there are APIs to read and write the agent status which could be used by a 3rd party solution, but ful...
-
Hi Kris Could you have the agent answer the message, then when it is over the agent could set the ticket status to Solved, then have a trigger that if they are reopened the assignee is set to NULL ...
-
Hi Artur Olchowik The 5 will be assigned first by Priority (Urgent first, then High etc.) and then by date created . So if you have two Urgent tickets, then whichever the oldest one is will be the...
-
Hi Slava Skorbezh We are planning to launch a feature in June which will reassign reopened support tickets and messages if the agent is offline We have an EAP now that treats inactive messages the ...
-
Hi Arthur Currently omnichannel routing doesnt route side conversations You could perhaps use triggers to assign a side conversation to a particular group? Barryhttps://support.zendesk.com/hc/en-us...
-
Hi Jeana This article describes how Zendesk detects language - perhaps your users (and hence their tickets) are all being set as English due to the users being created by the admin? Barry
-
-
-
This beta is now closed as omnichannel has been released
-
Hi Isobel Petty Do you have messaging enabled now? If so, you can use omnichannel routing.... Barry