Benjamin Kirsch
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Benjamin Kirsch hat einen Kommentar hinterlassen
Hi Gregory, are you using the {{quoted_content}} placeholder within your account level email templates? That will include the thread history within the ellipses at the bottom of an outbound email....
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Benjamin Kirsch hat einen Beitrag erstellt
Weitere Informationen finden Sie unter Ankündigung eines 365-Tage-Limit zur Anzeige ursprünglicher E-Mails.
Ankündigung am Beginn der Einführung Ende der Einführung 8. Februar 2023 26. Juni 2023 3. Juli 2023 Am 26. Juni 2023 führt Zendesk ein 365-Tage-Limit für die Dauer der Speicherung von Kopie...
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Benjamin Kirsch hat einen Kommentar hinterlassen
Hi Luke, thanks for the question! That is correct. The new Simplified Email Threading Experience will only take affect if you go and update your notification tiggers with the new placeholders.
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Benjamin Kirsch hat einen Kommentar hinterlassen
Hi all, I wanted to provide a quick update on the {{quoted_content}} issue pertaining to agent's personal emails being surfaced in the thread history. We have deployed a fix for this issue so agent...
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Benjamin Kirsch hat einen Kommentar hinterlassen
Hi Mark, thanks for the question! This is not an all or nothing activation and you can implement it on as many notification triggers as you'd like. Because all of the functionality is tied to the...
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Benjamin Kirsch hat einen Kommentar hinterlassen
Hi Matthew, thanks for the question! This feature is tied directly to a new set of placeholders that are now available within Support. To enable the new email experience with your Support instanc...
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Benjamin Kirsch hat einen Kommentar hinterlassen
Hi all, thank you for bringing up the issue about agent's personal emails being surfaced! We're working on a fix for this now and I'll update back in this thread when we have it resolved.
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Benjamin Kirsch hat einen Kommentar hinterlassen
Hi Ryan, yes, that should mean you have access to the Simplified Email Threading Experience. To double check, you can always see if you have access to the {{ticket.latest_comment_html}} and {{tick...
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Benjamin Kirsch hat einen Kommentar hinterlassen
Hi Rafael, thanks for the question. We are still in the process of rolling out Simplified Email Threading to all customers, so the placeholders should be available to you within the the next week....
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Benjamin Kirsch hat einen Kommentar hinterlassen
Hi Rafael, thanks for the question! The {{quoted_content}} placeholder is the threaded message history that will be folded/hidden under the ellipses within an email client.