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1. Support
2. ...
3. Email
4. Allowing Zendesk to send email on behalf of your email domain

Hi Jen! It is highly recommended that you add the Zendesk entry of include:mail.zendesk.com to the SPF record for your external email domains. SPF impacts the outbound email deliverability of your ...

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• Bonnie
• Erstellt 31. März 2022 23:35
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1. Support
2. ...
3. Email
4. Allowing Zendesk to send email on behalf of your email domain

Hi Mark! You won't see a domain verification record in the user interface until the support email is actually added. The This address is already used by Support error means that the email address y...

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• Bearbeitet 22. März 2022 14:30
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1. Support
2. ...
3. Email
4. How can I stop my emails from going into my customer's spam folder?

Hi Jimmy! I logged into your account and I see an issue with the SPF record for your domain that would definitely be causing these outbound email deliverability issues. I will follow up with detail...

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• Erstellt 16. März 2022 16:35
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1. Support
2. ...
3. Email
4. How can I stop my emails from going into my customer's spam folder?

Hi Mike! I apologize, but I don't believe we have a way to contact Yahoo regarding this. I think the most efficient solution here would be for you to uncheck the Send email via Gmail option on your...

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• Bearbeitet 16. Februar 2022 17:59
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1. Support
2. ...
3. Email
4. How can I stop my emails from going into my customer's spam folder?

Hi Mike! If you're using the Gmail Connector and have the Send email via Gmail option selected in Zendesk, then Gmail's email servers are responsible for your outbound sending rather than Zendesk's...

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• Erstellt 16. Februar 2022 07:25
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1. Community
2. Zendesk Suite Q&A
3. Creating HR group

Hi Ravindra! Graeme is correct. It's not possible to restrict access to ticket and users data within an instance from a Zendesk administrator. We would recommend creating a separate Zendesk instanc...

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• Erstellt 14. Februar 2022 18:20
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1. Support
2. ...
3. Email
4. How can I stop my emails from going into my customer's spam folder?

Hello Chris and Charlie! You should confirm that the Zendesk entry of include:mail.zendesk.com is added in the SPF record for your external support address domain or domains. Having the Zendesk ent...

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• Erstellt 1. Februar 2022 18:21
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1. Support
2. ...
3. Email
4. How can I stop my emails from going into my customer's spam folder?

Hey Eddison, you're very welcome! We also investigated the SPF and DKIM setup on your domain for when you were sending with Zendesk and added our findings to your current open ticket. We did see an...

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• Bearbeitet 26. Januar 2022 15:31
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1. Support
2. ...
3. Email
4. How can I stop my emails from going into my customer's spam folder?

Hi Eddison! If you are using the Zendesk Gmail Connector with the Send email via Gmail option selected on the Email Settings page in your Zendesk, then Gmail is responsible for the outbound sending...

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• Erstellt 20. Januar 2022 19:02
• 2 Stimmen