Cheeny Aban

1. Support
2. ...
3. Apps and integrations
4. Can I include Facebook ads for ticket creation?

Hi Диана Зубок, Have you tried to reauthorize Zendesk Support's access to the Facebook page that is not creating tickets in Zendesk? The steps to reauthorize the connection can be found in this art...

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• Cheeny Aban
• Bearbeitet 11. Mai 2022 21:32
• 0 Stimmen

1. Admin Center
2. ...
3. Setting up single sign-on
4. Enabling SAML single sign-on

Hi Claire, Error AADSTS650056 is a Misconfigured application as per this Microsoft documentation. I would suggest that you follow the suggested solution from the said article

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• Cheeny Aban
• Bearbeitet 4. Mai 2022 15:27
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1. Guide
2. ...
3. Setting up Zendesk Guide
4. Restricting help center access to signed-in end-users

Hi Jeroen, Yes, you can use user segment to restrict specific articles to signed-in users, and keep all other articles public so that unregistered viewers can still access your Help Center. However...

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• Cheeny Aban
• Bearbeitet 24. April 2022 15:19
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1. Guide
2. ...
3. Working with Answer Bot
4. Optimizing your articles for Answer bot

Hi Sanobar, We also suggest that you check Best practices: Helping Answer Bot find the right articles more easily to improve article recommendations

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• Cheeny Aban
• Erstellt 24. April 2022 14:50
• 1 Stimme

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Providing mobile chat support

Hi William, I can see that you already have an open ticket regarding this issue. Rest assured that our Customer Support will take care of this for you.

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• Cheeny Aban
• Bearbeitet 19. April 2022 17:10
• 0 Stimmen

1. Guide
2. ...
3. Managing your knowledge base
4. Invalid Authenticity Token error

Hi Harshita! Are you constantly experiencing this issue after clearing cache and cookies, logging in and out, and changing browsers? If yes, you may initiate a conversation with us so we can take a...

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• Cheeny Aban
• Erstellt 19. April 2022 16:59
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. HELP: How do I set up the Whatsapp Business API from scratch?

Hi Stephanie, You can check Setting up your WhatsApp channel (standard agent interface) and Adding WhatsApp channels to the Zendesk Agent Workspace for a complete guidance on how you can add your W...

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• Cheeny Aban
• Erstellt 17. April 2022 15:59
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Branding your help center

Hi Nick, I would suggest that you initiate a conversation with us, so one of our Support Representatives would be able to help you troubleshoot the hero image issue

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• Cheeny Aban
• Bearbeitet 10. April 2022 18:58
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1. Community
2. Tips from users - Zendesk Suite
3. Add a Tag to a New ticket if attachment is present

Hi Alon, I created a ticket on your behalf. Don't worry! one of our colleagues will get in touch with you regarding this issue.

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• Cheeny Aban
• Erstellt 10. April 2022 18:43
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1. Talk
2. ...
3. Managing Talk
4. Zendesk Talk call recording FAQ

Hi Andrew, Make the call recording available to others outside your organization. will definitely be a good addition to our Talk functionality, especially for those who are catering to business-to-...

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• Cheeny Aban
• Bearbeitet 8. April 2022 18:21
• 0 Stimmen