Christine Diego

1. Account
2. ...
3. Accounts and billing
4. Creating a premium sandbox with data replication

Hi Basyl, In both Standard and Premium Sandboxes customers should be able to enable a Help Center if the subscription allows it. Sandboxes get the production account’s subscription at creation time...

• Kommentar anzeigen
• Christine Diego
• Erstellt 5. Dezember 2023 09:27
• 0 Stimmen

1. Account
2. ...
3. Accounts and billing
4. Creating a premium sandbox with data replication

Hi Joey, I would suggest to contact Zendesk Customer Support to further check your account. 

• Kommentar anzeigen
• Christine Diego
• Erstellt 2. Dezember 2023 12:29
• 0 Stimmen

1. Talk
2. ...
3. Talk basics
4. Zendesk Talk number availability and pricing

Hi Joy, You can purchase a US number in Zendesk talk even if you are not in the US, there's no documents or requirement to obtain the number but please do note that it is not recommended for OTP. 

• Kommentar anzeigen
• Christine Diego
• Erstellt 2. Dezember 2023 12:06
• 0 Stimmen

1. Talk
2. ...
3. Talk basics
4. Zendesk Talk number availability and pricing

Hi Joy, It is not secure sending the OTP to a talk number. Avoid setting up a verification code to be sent to your Zendesk number. Since multiple agents would then have access to the security code,...

• Kommentar anzeigen
• Christine Diego
• Erstellt 1. Dezember 2023 10:31
• 0 Stimmen

1. Talk
2. ...
3. Talk basics
4. Zendesk Talk number availability and pricing

Hi Joy, You can purchase a US number via self service, no information required and no documents that you need to provide for local numbers or toll free numbers in the United States. You can check t...

• Kommentar anzeigen
• Christine Diego
• Erstellt 30. November 2023 10:58
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding the first assignee for a ticket

Hi Adam, Could you please  try clearing your cache and cookies and trying a different web browser. If the previous step does not resolve the problem, contact Zendesk Customer Support for further as...

• Kommentar anzeigen
• Christine Diego
• Erstellt 30. November 2023 06:18
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How to change support email address in Guide Support Request?

Hi Franca, When you received a request from your Guide request portal, it will create a ticket in Support. If you will need to send a reply on that request and you want to change the email address,...

• Kommentar anzeigen
• Christine Diego
• Erstellt 30. November 2023 04:54
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. How to change support email address in Guide Support Request?

Hi Franca, Have you added the external email address as one of your support address on your account? If you haven't please do so, you can follow the steps here Adding support addresses. Once the em...

• Kommentar anzeigen
• Christine Diego
• Erstellt 24. November 2023 07:21
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How to change support email address in Guide Support Request?

Hi Franca, The support address in Guide portal also follows the default address in Support. If you would like to change the support address used for the reply, the Select an Address app provides th...

• Kommentar anzeigen
• Christine Diego
• Erstellt 23. November 2023 09:40
• 0 Stimmen

1. Guide
2. ...
3. Comment gérer le centre d’aide
4. Quelle est la différence entre les libellés et les marqueurs ?

Salut Jeremie, Les balises sont principalement utilisées pour les tickets, les utilisateurs et les organisations. Tandis que les étiquettes sont utilisées pour les articles du centre d'aide qui peu...

• Kommentar anzeigen
• Christine Diego
• Erstellt 22. November 2023 09:51
• 0 Stimmen