
Christine Diego
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Neueste Aktivität von Christine Diego-
Christine Diego hat einen Kommentar hinterlassen
Hi Anthony, I have created a ticket to further check this issue, someone from advocacy will further assist you, just kindly check your email.
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Christine Diego hat einen Kommentar hinterlassen
Hi Sebastian, I have created a ticket for you to further check the error. Someone from our team will reach out to your shortly. Kindly check your email.
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Christine Diego hat einen Kommentar hinterlassen
Hi Sebastian, You can preview a bot before publishing it to a live channel using the Test bot button. You'll also be able to preview any unpublished changes. You can test: Standard responses, such ...
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Christine Diego hat einen Kommentar hinterlassen
Hi Dennis, Unfortunately, there's no metrics or attribute in Explore that will allow you to show the view where the ticket is available. If you want to show different views that you use frequently ...
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Christine Diego hat einen Kommentar hinterlassen
Hi Antonio, You can create pre-filled ticket forms, you add parameters for the fields that you want to pre-fill to the URL of the form, let's say for subject, use the following format to paste the ...
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Christine Diego hat einen Kommentar hinterlassen
Hi Ashley, The Next SLA Breach was changed to SLA or Group SLA for ticket views. You can view the SLA target status in the SLA and Group SLA view columns. You can check this article for details See...
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Christine Diego hat einen Kommentar hinterlassen
Hi Malcolm, Unfortunately, we don’t have a simple straightforward way of migrating this information, we’d recommend using the Help Center API, more specifically the article attachments endpoints in...
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Christine Diego hat einen Kommentar hinterlassen
Hi Mohammed Farooq Shaikh, For community post, we don't have an article verification that will notify the owner of the post if this needs to be reviewed since the community post is designed to enab...
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Christine Diego hat einen Kommentar hinterlassen
Hi Patrick, Unfortunately, there's no native feature in Zendesk that will allow you to copy the configuration from one account to another. However, you can use this option for that use case How do ...
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Christine Diego hat einen Kommentar hinterlassen
Hi Matt, You can rename the subdomain of a paid or trial account, but not a sandbox account. You can check this article for details Renaming your subdomain.