Christine Diego

1. Community
2. Zendesk Suite Q&A
3. Zendesk phone issue

Hi Anthony, I have created a ticket to further check this issue, someone from advocacy will further assist you, just kindly check your email. 

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• Christine Diego
• Bearbeitet 9. Juni 2023 11:15
• 1 Stimme

1. Messaging
2. ...
3. Zendesk messaging
4. Testing the end user's messaging experience

Hi Sebastian, I have created a ticket for you to further check the error. Someone from our team will reach out to your shortly. Kindly check your email. 

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• Christine Diego
• Erstellt 7. Juni 2023 04:20
• 0 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. Testing the end user's messaging experience

Hi Sebastian, You can preview a bot before publishing it to a live channel using the Test bot button. You'll also be able to preview any unpublished changes. You can test: Standard responses, such ...

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• Christine Diego
• Erstellt 6. Juni 2023 11:08
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Tickets and Views

Hi Dennis, Unfortunately, there's no metrics or attribute in Explore that will allow you to show the view where the ticket is available. If you want to show different views that you use frequently ...

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• Christine Diego
• Erstellt 6. Juni 2023 10:14
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Guide recipe: Requesting feedback for article downvotes

Hi Antonio, You can create pre-filled ticket forms, you add parameters for the fields that you want to pre-fill to the URL of the form, let's say for subject, use the following format to paste the ...

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• Christine Diego
• Bearbeitet 3. Juni 2023 11:55
• 0 Stimmen

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Adding the SLA breach countdown to your views

Hi Ashley, The Next SLA Breach was changed to SLA or Group SLA for ticket views. You can view the SLA target status in the SLA and Group SLA view columns. You can check this article for details See...

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• Christine Diego
• Erstellt 2. Juni 2023 04:21
• 0 Stimmen

1. Guide
2. ...
3. How to manage the help center
4. How can I export my help center content?

Hi Malcolm, Unfortunately, we don’t have a simple straightforward way of migrating this information, we’d recommend using the Help Center API, more specifically the article attachments endpoints in...

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• Christine Diego
• Bearbeitet 31. Mai 2023 10:48
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How do you set up notifications for community posts?

Hi Mohammed Farooq Shaikh, For community post, we don't have an article verification that will notify the owner of the post if this needs to be reviewed since the community post is designed to enab...

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• Christine Diego
• Erstellt 30. Mai 2023 10:47
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Duplicate Entire Zendesk Setup

Hi Patrick, Unfortunately, there's no native feature in Zendesk that will allow you to copy the configuration from one account to another. However, you can use this option for that use case How do ...

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• Christine Diego
• Erstellt 30. Mai 2023 04:24
• 0 Stimmen

1. Account
2. ...
3. Accounts and billing
4. Managing premium sandboxes

Hi Matt, You can rename the subdomain of a paid or trial account, but not a sandbox account. You can check this article for details Renaming your subdomain.  

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• Christine Diego
• Erstellt 26. Mai 2023 09:30
• 0 Stimmen