
Christine Diego
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Gesamtaktivitäten169
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Aktivitätsübersicht
Neueste Aktivität von Christine Diego-
Christine Diego hat einen Kommentar hinterlassen
Hi Basyl, In both Standard and Premium Sandboxes customers should be able to enable a Help Center if the subscription allows it. Sandboxes get the production account’s subscription at creation time...
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Christine Diego hat einen Kommentar hinterlassen
Hi Joey, I would suggest to contact Zendesk Customer Support to further check your account.
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Christine Diego hat einen Kommentar hinterlassen
Hi Joy, You can purchase a US number in Zendesk talk even if you are not in the US, there's no documents or requirement to obtain the number but please do note that it is not recommended for OTP.
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Christine Diego hat einen Kommentar hinterlassen
Hi Joy, It is not secure sending the OTP to a talk number. Avoid setting up a verification code to be sent to your Zendesk number. Since multiple agents would then have access to the security code,...
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Christine Diego hat einen Kommentar hinterlassen
Hi Joy, You can purchase a US number via self service, no information required and no documents that you need to provide for local numbers or toll free numbers in the United States. You can check t...
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Christine Diego hat einen Kommentar hinterlassen
Hi Adam, Could you please try clearing your cache and cookies and trying a different web browser. If the previous step does not resolve the problem, contact Zendesk Customer Support for further as...
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Christine Diego hat einen Kommentar hinterlassen
Hi Franca, When you received a request from your Guide request portal, it will create a ticket in Support. If you will need to send a reply on that request and you want to change the email address,...
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Christine Diego hat einen Kommentar hinterlassen
Hi Franca, Have you added the external email address as one of your support address on your account? If you haven't please do so, you can follow the steps here Adding support addresses. Once the em...
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Christine Diego hat einen Kommentar hinterlassen
Hi Franca, The support address in Guide portal also follows the default address in Support. If you would like to change the support address used for the reply, the Select an Address app provides th...
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Christine Diego hat einen Kommentar hinterlassen
Salut Jeremie, Les balises sont principalement utilisées pour les tickets, les utilisateurs et les organisations. Tandis que les étiquettes sont utilisées pour les articles du centre d'aide qui peu...