Christine Felicia
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Neueste Aktivität von Christine Felicia-
Christine Felicia hat einen Kommentar hinterlassen
Hey Adam,The order that ticket forms appear on the Ticket Forms admin page is also the order they appear in the drop-down list for agents on the ticket page and for end users in Zendesk Support. To...
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Christine Felicia hat einen Kommentar hinterlassen
Hey Jack,I created a ticket on your behalf to assist you further. Kindly check your email for updates. Thanks!
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Christine Felicia hat einen Kommentar hinterlassen
Hey Joel,We appreciate you sharing your feedback and feature request!Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged b...
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Christine Felicia hat einen Kommentar hinterlassen
Hi Franca,Since Knowledge Base to PDF Zendesk App was developed by a third-party Developer, we do not have control over whether they'd still want to continue to offer the app in Zendesk Marketplace...
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Christine Felicia hat einen Kommentar hinterlassen
Hi Ashley,I created a ticket on your behalf so we can look into the issue more. Kindly check your email for updates. Thanks!
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Christine Felicia hat einen Kommentar hinterlassen
Hi Colinda,It is expected that the notification bell will appear only to the ticket assignee when there's a new update on their tickets.As a workaround, you can create a trigger to notify all agent...
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Christine Felicia hat einen Kommentar hinterlassen
Hi Stella,Correct. Your account must meet the following requirements to use omnichannel routing: The Agent Workspace must be activated for your account. If your account has a Chat subscription, nat...
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Christine Felicia hat einen Kommentar hinterlassen
Hi Amos,Triggers run if there are updates on tickets, then it will check if certain conditions are met and that's when the trigger will fire on the ticket.As a workaround, you can use Automation in...
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Christine Felicia hat einen Kommentar hinterlassen
Hi Rajesh,All Administrators on the account are notified when the account assumption was enabled. Currently, there's no option to select specific users who receive the notification. The system auto...
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Christine Felicia hat einen Kommentar hinterlassen
Hi Lara,When the ticket is routed to a specific group using the IVR, for example, to your Sales team you can create a trigger to assign the correct ticket form. There are no trigger conditions to c...