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Christopher Kennedy

Beigetreten 14. Apr. 2021

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Letzte Aktivität 26. Feb. 2025

Zendesk Developer Advocacy

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Christopher Kennedy hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk SDKs
Hello,
 
Are you seeing this behavior with the latest version?

Kommentar anzeigen · Gepostet 26. Feb. 2025 · Christopher Kennedy

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Christopher Kennedy hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk SDKs
Hi Yuri,
 
Can you share a general overview of how you intend users to interact with Zendesk in your app?  Are you looking to display Help Center content to users?

Kommentar anzeigen · Gepostet 26. Feb. 2025 · Christopher Kennedy

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Christopher Kennedy hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk APIs
Hi Mauricio,
 
Thanks for the context.  The plan level is an issue here for sure.  Custom business rules are not available on the Legacy Support Essential plan.  I recommend a plan upgrade to take advantage of this feature set.

Kommentar anzeigen · Gepostet 13. Feb. 2025 · Christopher Kennedy

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Christopher Kennedy hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk APIs
Hi Lucas,
 
Can you share the conditions for when you currently perform the redaction? 

Kommentar anzeigen · Gepostet 06. Feb. 2025 · Christopher Kennedy

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Christopher Kennedy hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk APIs
Hi Mauricio,
 
Can you check the webhook settings in Admin Center to make sure the webhook is active?

Kommentar anzeigen · Gepostet 31. Jan. 2025 · Christopher Kennedy

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Community-Kommentar Developer - Zendesk Apps Framework (ZAF)
Thanks for confirming!

Kommentar anzeigen · Gepostet 28. Jan. 2025 · Christopher Kennedy

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Christopher Kennedy hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk Apps Framework (ZAF)
Hi Jeff,
 
I see you have a ticket open about this.  I'm going to take that ticket over to work through this issue with you directly.

Kommentar anzeigen · Gepostet 28. Jan. 2025 · Christopher Kennedy

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Christopher Kennedy hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk SDKs
Hi Suman,
 
Can you share some more context:  
 
  • Are you building a server-side Zendesk app?  Or client-side app?
  • How are you including MSAL?  And how are you detecting that it's failing to initialize?

Kommentar anzeigen · Gepostet 20. Dez. 2024 · Christopher Kennedy

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Community-Kommentar Developer - Zendesk SDKs
Hi Krystian,
 
Are you utilizing authentication in your implementation?

Kommentar anzeigen · Gepostet 18. Dez. 2024 · Christopher Kennedy

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Community-Kommentar Developer - Zendesk Apps Framework (ZAF)
Hi Mario,
 
You can actually include HTML links in the value when using ticket.editor.insert.  However, whether or not it is supported depends on the ticket channel.  Live channels like chat and messaging do not support rich text replies, while other channels (web form, email, etc) do.  That's really what accounts for the discrepancy in behavior that you're seeing.  You can always use the ticket.editor.capabilities object to check whether the current channel supports rich text before performing the insert.

Kommentar anzeigen · Gepostet 18. Dez. 2024 · Christopher Kennedy

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