Christopher Kennedy

1. Community
2. Zendesk APIs
3. Key is missing from snippet

Hi Alberto, Can you share the snippet you're including (go ahead and redact the key itself before sharing)?

• Kommentar anzeigen
• Christopher Kennedy
• Erstellt 25. Januar 2023 22:00
• 0 Stimmen

1. Community
2. Zendesk APIs
3. API chats - Unauthorized access

Hi Fabio, For Chat, you must create the OAuth client from the Chat dashboard rather than Support admin settings.  Check out our tutorial for generating an OAuth token for Chat.

• Kommentar anzeigen
• Christopher Kennedy
• Erstellt 25. Januar 2023 18:49
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Get custom field options or ticket fields translations

Hi Maxime, The placeholders you referenced (some_value , in_english, etc) are the dynamic content item names.  The translation-specific content tied to those items are dynamic content item variants...

• Kommentar anzeigen
• Christopher Kennedy
• Erstellt 24. Januar 2023 15:00
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Hide Images in Overflow Text within Gather

Hi Samuel, Are you looking to provide no preview in cases where there are images?  Or are you looking to do a text-only preview in all cases?

• Kommentar anzeigen
• Christopher Kennedy
• Erstellt 24. Januar 2023 12:56
• 0 Stimmen

1. Community
2. Zendesk SDKs
3. Android SDK Email set via visitor info is not available to agents

Hello, I've included you in the open ticket Caleb for more info.

• Kommentar anzeigen
• Christopher Kennedy
• Erstellt 24. Januar 2023 12:05
• 0 Stimmen

1. Community
2. Zendesk APIs
3. SLA time

Hi Slavomír, The Incremental Ticket Metric Events endpoint will return Apply SLA events.  These are events where the SLA policy is applied on the ticket or the SLA target on the ticket changes.  So...

• Kommentar anzeigen
• Christopher Kennedy
• Erstellt 23. Januar 2023 22:22
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Requests API has CORS

No problem.  I'm glad to hear you've resolved the error :)

• Kommentar anzeigen
• Christopher Kennedy
• Erstellt 19. Januar 2023 17:12
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Liquid Markup in Custom Fields

Thanks for confirming.  I'm glad to hear that everything is working.  This difference exists because our implementation of Liquid doesn't work directly with webhooks - it works with our business ru...

• Kommentar anzeigen
• Christopher Kennedy
• Erstellt 19. Januar 2023 16:46
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Requests API has CORS

Hi Vinh, Are you getting a CORS error when creating anonymous requests (POSTs to /api/v2/requests.json)?  If so, can you share the code you're using to send the requests?

• Kommentar anzeigen
• Christopher Kennedy
• Erstellt 19. Januar 2023 15:42
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Liquid Markup in Custom Fields

Hi Angela, Are you running this test on a live test ticket via trigger?  Or are you do so with a custom payload using the Test Webhook feature?

• Kommentar anzeigen
• Christopher Kennedy
• Erstellt 18. Januar 2023 22:15
• 0 Stimmen