
Christopher Kennedy
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Christopher Kennedy hat einen Kommentar hinterlassen
Hi Alberto, Can you share the snippet you're including (go ahead and redact the key itself before sharing)?
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Christopher Kennedy hat einen Kommentar hinterlassen
Hi Fabio, For Chat, you must create the OAuth client from the Chat dashboard rather than Support admin settings. Check out our tutorial for generating an OAuth token for Chat.
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Christopher Kennedy hat einen Kommentar hinterlassen
Hi Maxime, The placeholders you referenced (some_value , in_english, etc) are the dynamic content item names. The translation-specific content tied to those items are dynamic content item variants...
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Christopher Kennedy hat einen Kommentar hinterlassen
Hi Samuel, Are you looking to provide no preview in cases where there are images? Or are you looking to do a text-only preview in all cases?
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Christopher Kennedy hat einen Kommentar hinterlassen
Hello, I've included you in the open ticket Caleb for more info.
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Christopher Kennedy hat einen Kommentar hinterlassen
Hi Slavomír, The Incremental Ticket Metric Events endpoint will return Apply SLA events. These are events where the SLA policy is applied on the ticket or the SLA target on the ticket changes. So...
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Christopher Kennedy hat einen Kommentar hinterlassen
No problem. I'm glad to hear you've resolved the error :)
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Christopher Kennedy hat einen Kommentar hinterlassen
Thanks for confirming. I'm glad to hear that everything is working. This difference exists because our implementation of Liquid doesn't work directly with webhooks - it works with our business ru...
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Christopher Kennedy hat einen Kommentar hinterlassen
Hi Vinh, Are you getting a CORS error when creating anonymous requests (POSTs to /api/v2/requests.json)? If so, can you share the code you're using to send the requests?
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Christopher Kennedy hat einen Kommentar hinterlassen
Hi Angela, Are you running this test on a live test ticket via trigger? Or are you do so with a custom payload using the Test Webhook feature?