Dainne Lucena
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Neueste Aktivität von Dainne Lucena-
Hi CJ Johnson, Zendesk will no longer retain these tickets 90 days after they are permanently deleted. More information can be found here in our announcement: Removal of permanently deleted Ticke...
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Hi PAUL STRAUSS, For custom text ticket fields, it is expected that it would only show options "present" & "not present" for trigger conditions. More information can be found here: Using custom t...
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Hi Anna Valdez, Do you already have operating hours set up on your end? The option to choose calendar/business hours only pops up if you already have a Support schedule active on the account.
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Hi Goated,I tried loading "help.goated.com" & was routed to your Help Center but with the URL "help.goated.com" & not "goated.zendesk.com". So I guess everything is working fine now. :)
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Hi Dylan Yip,If you are referring to the date filter in the pre-built dashboard, that should be available still in Explore Lite but is limited to only the default time widget. However, you can not ...
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Hi Alison Seas,You'd need to add it after the widget code itself so it should look something like this: <!-- Start of Zendesk Widget script --><script id="ze-snippet" src="https://static.zdassets...
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Hi Christina Hernandez,Yes, the two are different. When you promote an article, it moves to the top of the articles list within its section and has a star beside it, but it doesn't necessarily re-a...
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Hi Tomer Blankitny,Not at the moment. Jira doesn't provide a feature yet for the integration where you can link Jira issues to Zendesk from the JIRA UI.
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Hi Cormac O'Dwyer, With an external number: You cannot receive calls with an external number, so there are no settings to assign calls from that number to a group.
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Hi Ashleigh Bulmer, If you are referring to the Priority standard ticket field, you can set the permissions to "Agents can edit" so it can only be updated by an agent. More information can be f...