Dainne Lucena
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Neueste Aktivität von Dainne Lucena-
Glad to hear you've found a workaround!
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Hi Jah! Text formatting only works for emails from the agent interface or macros so they won't work for business rules such as automations or triggers.Markdown is a simple markup language you can u...
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Hi DMS Careline team! I've gone ahead & created a ticket on behalf of your request since we would be requiring information about your subdomain. Please keep an eye out for our team's update! Best ...
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Hi Yasmine! No updates yet on the investigation but the team is still working on this. We still don't have an ETA on the update but we'll definitely post any news here. Best regards.
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Hi Addy Support. This error is common if there's already an end-user or agent that is linked to that email address. I would suggest using the Search at the top-right hand corner of your screen to c...
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Hi Inbar. I went ahead & created a ticket to help you regarding your community post. Please expect an email from one of our advocates soon.
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Hi Jennifer! I went ahead & created a ticket on your behalf so we can look into your account & see what could be causing the issue. Please expect an email from us soon!
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Hi Jonathan! You mentioned you created a custom metric. If you did create a metric then that is expected not to appear under Rows or Columns as an attribute. Custom metrics would only appear under ...
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Hi there! I went ahead & created a ticket on your behalf as this needs to be checked by our team. This issue might have something to do with your triggers. Please expect an email from us soon.
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Hi Gil! I'll go ahead & create a ticket so we can look into the dynamic content that's not working for your chat shortcuts. But yes, definitely you can use chat triggers to assign a tag to your vis...