Dainne Lucena
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Hi Meg RamosI went ahead & created a ticket for you on your behalf as this needs further troubleshooting. Please expect an email from us soon.
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Hi Patrick Rieger,Your team might have enabled the customized ticket status. More information can be found here: https://support.zendesk.com/hc/en-us/community/posts/4416481894426-EAP-docs-Enabling...
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Hi Phil Andrews, Not at the moment. But I did see a similar request submitted here: @mention slack user functionality on Zendesk. You can up-vote that original post and add your detailed use-case...
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Hi Callum Moffat, Yes, agents can create tickets on behalf of the user that is outside of their organization. But even if they are assigned to it, they won't be able to load that ticket since the...
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Hi Stan KutzkoYes, Microsoft Authenticator can be used. Those are just the commonly used authenticators.
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Hi RonaldYou are correct that the "Permanently Deleted" is for the deleted value. So the main reason why it shows "Permanently Deleted" when you choose the "Cascade" filter, is that your ticke...
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Hi Deo Labindalawa Just checking in if your exported average still doesn't match the one in Explore. If yes, do let me know so we can look into it. But to clarify, Explore's average aggregator is...
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Hi Leonardo Santos The Drill In function's main purpose is just to break down the data points by additional attributes. So all the metrics would load in the drill-in function based on the attribute...
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Hi Mukesh KumarThat does seem a bit odd since those two look way too different. I've gone ahead & created a ticket on your behalf so the team can check why there is a difference between the descrip...
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Hi Karla McCartney-Brown!At the moment it's not possible yet to be able to duplicate & copy a flow. A feature request has already been created for it which you can check out: Ability to copy and ba...