David Gillespie

Offizieller Kommentar

1. Community
2. Feedback - Platform: Apps & Integrations
3. Jira integration no longer working after 9/19/2022 Update

Hi Ethan Sasak, Just wanted to confirm if this was still an issue and if your Jira integration was no longer working? Thanks, David

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• David Gillespie
• Bearbeitet 3. Februar 2023 04:05
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Platform: Apps & Integrations
3. Zendesk Ticket Count limit in Jira

Hi Naghash Baghdasaryan, Thank you for submitting this feedback for the Jira integration.  I've captured this feature request for the integration and we'll look to bring this in when we next work o...

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• David Gillespie
• Erstellt 31. Januar 2023 05:31
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1. Zendesk updates
2. Announcements
3. Announcing the new Microsoft Teams integration

Hi Tamesar Chandra - are the tickets being created via a message action on a message sent from the user? If so, the user's details & the message should be copied into the ticket. Hi Philip Crump - ...

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• David Gillespie
• Erstellt 30. Januar 2023 07:09
• 0 Stimmen

1. Apps and integrations
2. ...
3. Shopify integration
4. Using the Shopify integration in Support and Chat

Hi Dave Symonds, Yes, we need to use the primary email in Zendesk to pull back the details from Shopify. Hi Rina, Have you turned on the Shopify events and profiles feature? Once this is turned on ...

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• David Gillespie
• Erstellt 23. Dezember 2022 00:33
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1. Apps and integrations
2. ...
3. More integrations
4. Microsoft: Setting up Zendesk for Microsoft Outlook Integration

Hi Aksel “Foley” Fjetland, Apologies for the limitation and appreciate your frustration. So I can capture your feedback for future updates to the product, how many subdomains do you need to integra...

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• David Gillespie
• Erstellt 19. Dezember 2022 08:50
• 0 Stimmen

1. Apps and integrations
2. ...
3. More integrations
4. Microsoft: Setting up Zendesk for Microsoft Outlook Integration

Hi Jonathan Layton, The integration passes through the data the user has inputted into Outlook and then creates a ticket via API. None of the data it uses to create the ticket is stored or collecte...

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• David Gillespie
• Erstellt 18. Dezember 2022 22:56
• -1 Stimmen

1. Apps and integrations
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

Hi Francisco Moriera, Yes. The integration must first be invited to any channel in order to work in the channel. Here's the steps you need to take to add it to channels in Slack. Thanks, David

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• David Gillespie
• Erstellt 18. Dezember 2022 22:52
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing removal of the Discord integration

Hi DJ Stiner & Support - thanks for reaching out to the team. Unfortunately we are unable to hold on the end-of-life and have already decommissioned the integration. When we have more details about...

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• David Gillespie
• Erstellt 16. Dezember 2022 04:01
• -1 Stimmen

1. Apps and integrations
2. ...
3. More integrations
4. About the Zendesk for Microsoft Teams integration

Hi Lukas Fehling & Emmet Haughian Just wanting to confirm if you are still seeing the same issues. If you are seeing the same error then please contact the team at Softserve, which can be done here...

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• David Gillespie
• Erstellt 13. Dezember 2022 01:06
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing the new Microsoft Teams integration

Hi Katy Fox, Thank you for the feedback on the Answer Bot feature. We have deliberately designed Answer Bot to work with 5+ words with a question mark so it on responds to questions posted in the c...

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• David Gillespie
• Erstellt 25. November 2022 01:15
• 0 Stimmen