David Gillespie

1. Zendesk updates
2. Announcements
3. Announcing the new Zoom integration

Hi Amie - SCX, Big thank you for flagging! I've updated the screenshot, should now be fixed.

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• David Gillespie
• Erstellt 12. September 2022 05:22
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1. Zendesk updates
2. Announcements
3. Announcing the new Microsoft Teams integration

Hi Kelsey Davis,Yes, you can do this using the integration too. Light agents are able to submit internal notes and responses on tickets from within Teams.How would the agents be tagged to the ticke...

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• David Gillespie
• Erstellt 14. Juni 2022 11:39
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1. Support
2. ...
3. More integrations
4. Microsoft: Setting up the Microsoft Teams - Zendesk Support Integration

Hi Kalle Windefalk, We would need to work with Softserve to make this happen, this is not currently on the roadmap for the product. I've added it as a feature request for the integration and would ...

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• David Gillespie
• Erstellt 30. März 2022 05:25
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Offizieller Kommentar

1. Community
2. Feedback - Platform: Apps & Integrations
3. "Zendesk for Teams App" requires too many critical permissions

Hi Josef Prandstetter, Thanks for flagging and we appreciate the concerns.  These permissions are required for the core functionality of the app to work. Whilst we appreciate that there are a lot o...

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• David Gillespie
• Erstellt 27. März 2022 23:19
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1. Support
2. ...
3. More integrations
4. Microsoft: Setting up the Microsoft Teams - Zendesk Support Integration

Hi Kalle Windefalk, I've just confirmed with Softserve: The integration is hosted in Microsoft's Azure infrastructure, servers based in the US.

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• David Gillespie
• Erstellt 24. März 2022 11:22
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1. Support
2. ...
3. More integrations
4. About the Zendesk for Microsoft Teams integration

Hi Nelli Laine, Yes, you should be able to confine Zendesk for Teams to a single channel within Teams.  Sorry to hear the contact for with Softserve isn't working. The best way to resolve this is t...

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• David Gillespie
• Erstellt 24. März 2022 09:58
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1. Support
2. ...
3. More integrations
4. Microsoft: Setting up the Microsoft Teams - Zendesk Support Integration

Hi Kalle Windefalk, Our integration doesn't support the Data Center Location add-on as the product is maintained and supported by a 3rd party (Softserve). I'm confirming at the moment about the loc...

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• David Gillespie
• Erstellt 24. März 2022 00:16
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1. Support
2. ...
3. More integrations
4. Microsoft: Setting up the Microsoft Teams - Zendesk Support Integration

Hi Brandon Bowman, Yes, the new Teams integration is fully available and apologies you've come across this error.   Are you able to raise a ticket with the team at Softserve to help resolve this pr...

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• David Gillespie
• Erstellt 7. März 2022 00:14
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1. Zendesk updates
2. Announcements
3. Announcing the new Microsoft Teams integration

Hi Josh, Thanks for reaching out. There isn't an integration into Workplace at the moment but I've captured your feedback against our integration backlog. Thanks, David

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• David Gillespie
• Erstellt 4. März 2022 05:54
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1. Zendesk updates
2. Announcements
3. Announcing the new Microsoft Teams integration

Hi Tobias - thanks for flagging. Just saw you've signed up for our customer research so we'll be in contact with you shortly. Hi Ed Ball - yes, agents can work from wherever they choose, in either ...

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• David Gillespie
• Bearbeitet 24. Februar 2022 09:18
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