David Gillespie

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

Hi Kim Torres, Thanks for following up. Appreciate your concerns raised with having all the notifications sent through to the channel but don't have any updates on when we'll make this a configurab...

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• David Gillespie
• Erstellt 16. Oktober 2023 06:20
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1. Community
2. Feedback - Platform: Apps & Integrations
3. Zendesk is sparing a paid seat for Jira integration

Hi Naghash Baghdasaryan, Thanks for following up. We don't have any update on this request at this point in time. I've noted you've followed up on this request and will let you know if there's any ...

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• David Gillespie
• Erstellt 16. Oktober 2023 06:15
• 0 Stimmen

1. Apps and integrations
2. ...
3. Jira integration
4. Using the Zendesk Support for Jira integration

Hi Manuel_LightAgent, Yes, that is correct. Closed tickets can't be updated, so the ticket must be open (i.e. not closed) for the updates to pass through via the integration. Hi Theodore Cooke, Unf...

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• David Gillespie
• Erstellt 28. September 2023 06:22
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1. Community
2. Feedback - Admin Center
3. Salesforce Bidirectional Contact Sync... EVER OR NEVER?

Hi Everyone, Following up on this thread after our PM Roundtable on the Salesforce Integration. Just wanted to stay another big thank you for providing feedback in this area. In case you missed the...

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• David Gillespie
• Erstellt 22. September 2023 00:23
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1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Error: Your sync has been disabled due to an error

Hi Everyone, Following up on this thread after our PM Roundtable on the Salesforce Integration. Just wanted to stay another big thank you for providing feedback in this area. In case you missed the...

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• David Gillespie
• Erstellt 22. September 2023 00:23
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1. Community
2. Feedback - Ticketing System (Support)
3. Salesforce Ticket View

Hi Everyone, Following up on this thread after our PM Roundtable on the Salesforce Integration. Just wanted to stay another big thank you for providing feedback in this area. In case you missed the...

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• David Gillespie
• Erstellt 22. September 2023 00:23
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Assign Followers based on dynamic fields pushed to Organization from Salesforce

Hi Everyone, Following up on this thread after our PM Roundtable on the Salesforce Integration. Just wanted to stay another big thank you for providing feedback in this area. In case you missed the...

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• David Gillespie
• Erstellt 22. September 2023 00:22
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Salesforce Integration - allow sync of text fields over 255 characters

Hi Everyone, Following up on this thread after our PM Roundtable on the Salesforce Integration. Just wanted to stay another big thank you for providing feedback in this area. In case you missed the...

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• David Gillespie
• Erstellt 22. September 2023 00:22
• 0 Stimmen

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Zendesk tickets fail to sync into cases in Salesforce

Hi Everyone, Following up on this thread after our PM Roundtable on the Salesforce Integration. Just wanted to stay another big thank you for providing feedback in this area. In case you missed the...

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• David Gillespie
• Erstellt 22. September 2023 00:22
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Notifications for when a Salesforce integration data sync fails

Hi Everyone, Following up on this thread after our PM Roundtable on the Salesforce Integration. Just wanted to stay another big thank you for providing feedback in this area. In case you missed the...

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• David Gillespie
• Erstellt 22. September 2023 00:22
• 0 Stimmen