David Gillespie
Senior Product Manager Zendesk's Strategic Integration
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Neueste Aktivität von David Gillespie-
Hi Aksel “Foley” Fjetland, Apologies for the limitation and appreciate your frustration. So I can capture your feedback for future updates to the product, how many subdomains do you need to integra...
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Hi Jonathan Layton, The integration passes through the data the user has inputted into Outlook and then creates a ticket via API. None of the data it uses to create the ticket is stored or collecte...
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Hi Francisco Moriera, Yes. The integration must first be invited to any channel in order to work in the channel. Here's the steps you need to take to add it to channels in Slack. Thanks, David
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Hi DJ Stiner & Support - thanks for reaching out to the team. Unfortunately we are unable to hold on the end-of-life and have already decommissioned the integration. When we have more details about...
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Hi Lukas Fehling & Emmet Haughian Just wanting to confirm if you are still seeing the same issues. If you are seeing the same error then please contact the team at Softserve, which can be done here...
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Hi Katy Fox, Thank you for the feedback on the Answer Bot feature. We have deliberately designed Answer Bot to work with 5+ words with a question mark so it on responds to questions posted in the c...
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Hi Amie Brennan, Big thank you for flagging! I've updated the screenshot, should now be fixed.
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Offizieller Kommentar Hi Everyone, Very excited to announce the GA release of the new Microsoft Teams integration! To find out more about what has been released and how to install, please see our formal announcement. Si...
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Hi Kelsey Davis,Yes, you can do this using the integration too. Light agents are able to submit internal notes and responses on tickets from within Teams.How would the agents be tagged to the ticke...
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Hi Kalle Windefalk, We would need to work with Softserve to make this happen, this is not currently on the roadmap for the product. I've added it as a feature request for the integration and would ...