David Gillespie
Senior Product Manager Zendesk's Strategic Integration
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Just wanted to give an update on the changes we've made to the apps over the past couple of days: We're now surfacing the tracking number(s) on the summary page There's been some improvements to t...
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Hi @..., Thank you for your feedback. We're pulling together plans for a new MS Teams integration in the second half of 2021. More details to come shortly but it's something we are working on. Than...
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Hi @..., @... & @..., Thank you for your feedback on the integration. I've captured your requests as feature requests for the product and will let you know if and when we decide to build these into...
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Hi @..., Thanks for your feedback! There have been a few request's for @mentions in the Slack integration, definitely agree that this would be a good feature to have in the integration. We've captu...
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Hi @..., Thanks for reaching out. We are looking at ways we could surface a custom ticket form in Slack in the new Slack integration. Unfortunately we're still working through our solution and scop...
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Hi @..., Thanks for the feedback on the Slack integration. I've captured this as a feature request for the new integration. Cheers, David
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Hi Richard B, The legacy app that was owned and supported by the Slack team was removed, the current Zendesk owned app is actively owned, maintained and available. Are you able to confirm you've st...
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Hi Bryan Siders, Thanks for the feedback! Unfortunately our integration doesn't support multiple Zendesk's connecting to a single Slack subdomain, but I have captured your request for this feature....
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Hi JJ Breen,Apologies for the confusion about the removal of notifications.There are/were two different integrations between Slack and Zendesk - One was owned by Slack, and one by Zendesk. The Slac...
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Hi JJ Breen, Ronald, David Rose, Fatima Sbeih, Apologies for the confusion about the EOL of the legacy Slack integration. Messages should have been sent to all the Slack admins who were using the o...