David Gillespie
Senior Product Manager Zendesk's Strategic Integration
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Hi @..., Are you able to confirm you've give the Zendesk app permission to be in the required private channels? There's some instructions above under "To add the app to a private channel" which out...
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Hi @..., Thanks for flagging this, this needs to be escalated to our support team for resolution. I've raised a ticket on your behalf and our support team will be in contact with you shortly. Thank...
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Hi @... - this is probably why you can't receive notifications into this channel. Hi Jeff - the notifications feature still works, its certain channels that are broken due to recent changes made by...
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Hi @..., Thanks for flagging this, I've raised a ticket on your behalf as we'll need further details to help resolve this problem. Hi Stephen, We're working on a new release of the app that migrate...
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Hi @..., Thanks for following up, you should now have a ticket in your inbox. David
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Hi @..., Thanks for the feedback about the sidebar apps. We don't currently plan to rationalise the seperate storefronts apps into a single app. I've captured your feedback as a feature request for...
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Hi @... This is correct, we can't offer the refunds feature within the Chat sidebar. Thanks for highlighting that this message is being shown in Chat, we'll get that taken out as its quite mislead...
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Hi @..., Have you tried using the Add a comment to linked Zendesk Support tickets from a Jira issue feature? This allows your Tech team (in JIRA) to add an internal comment or public reply to one o...
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@... & @..., This isn't possible through the current integration but you could potentially create a custom app that did this. There's an API available that can create, list and delete links. See t...
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Hi @..., This depends on what's been configured in your installation. What have you set up? Have you turned on field sync or another feature? Thanks, David