David Gillespie
Senior Product Manager Zendesk's Strategic Integration
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Stimmen zur Aktivität von David Gillespie-
Hi @..., You could trigger a workflow to add a comment/internal note on both sides of the integration when the "jira_escalated" tag is applied to the ticket & issue. Would this fulfil the requirement?
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Hi @..., Thanks for pointing this out, I'm looking into how the internal note can be added. With regards to the purpose of the internal note, what were you aiming to use this for? Is there another...
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Hi @..., Thanks for the feedback about the sidebar apps. We don't currently plan to rationalise the seperate storefronts apps into a single app. I've captured your feedback as a feature request for...
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Hi Jonathan Layton, The integration passes through the data the user has inputted into Outlook and then creates a ticket via API. None of the data it uses to create the ticket is stored or collecte...
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Hi DJ Stiner & Support - thanks for reaching out to the team. Unfortunately we are unable to hold on the end-of-life and have already decommissioned the integration. When we have more details about...
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Hi Isaac, Thanks for your feedback, I've taken note and added to the candidate feature. Unfortunately this isn't on our current roadmap, I'll update you if we bring the feature in. Thanks, David
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Hi Jon, Thanks for your feedback and I fully appreciate your frustration. Unfortunately we don't have this on our roadmap at the moment but I've collected your feedback. For your reference, updatin...
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Hi @..., Thank you for the feedback on the integration. We've received this feature request from a couple of customers and are investigating ways we might do this in the next Slack integration. At...
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Hi @..., Our current integration allows the use of the main subdomain's Web Widget. We're looking to allow the selection of a specific Brand's subdomain within the integration so you can select whi...
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Hi @...& @..., If you configure the Web Widget within the integration you will only be able to use the default brand, but I've noted your feedback as a feature request to be able to select which br...