David Gillespie

1. Apps and integrations
2. ...
3. Shopify integration
4. Using the Shopify integration in Support and Chat

Hi Dave Symonds, Yes, we need to use the primary email in Zendesk to pull back the details from Shopify. Hi Rina, Have you turned on the Shopify events and profiles feature? Once this is turned on ...

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• David Gillespie
• Erstellt 23. Dezember 2022 00:33
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1. Apps and integrations
2. ...
3. More integrations
4. Microsoft: Setting up Zendesk for Microsoft Outlook Integration

Hi Aksel “Foley” Fjetland, Apologies for the limitation and appreciate your frustration. So I can capture your feedback for future updates to the product, how many subdomains do you need to integra...

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• David Gillespie
• Erstellt 19. Dezember 2022 08:50
• 0 Stimmen

1. Apps and integrations
2. ...
3. More integrations
4. Microsoft: Setting up Zendesk for Microsoft Outlook Integration

Hi Jonathan Layton, The integration passes through the data the user has inputted into Outlook and then creates a ticket via API. None of the data it uses to create the ticket is stored or collecte...

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• David Gillespie
• Erstellt 18. Dezember 2022 22:56
• -1 Stimmen

1. Apps and integrations
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

Hi Francisco Moriera, Yes. The integration must first be invited to any channel in order to work in the channel. Here's the steps you need to take to add it to channels in Slack. Thanks, David

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• David Gillespie
• Erstellt 18. Dezember 2022 22:52
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing removal of the Discord integration

Hi DJ Stiner & Support - thanks for reaching out to the team. Unfortunately we are unable to hold on the end-of-life and have already decommissioned the integration. When we have more details about...

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• David Gillespie
• Erstellt 16. Dezember 2022 04:01
• -1 Stimmen

1. Apps and integrations
2. ...
3. More integrations
4. About the Zendesk for Microsoft Teams integration

Hi Lukas Fehling & Emmet Haughian Just wanting to confirm if you are still seeing the same issues. If you are seeing the same error then please contact the team at Softserve, which can be done here...

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• David Gillespie
• Erstellt 13. Dezember 2022 01:06
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing the new Microsoft Teams integration

Hi Katy Fox, Thank you for the feedback on the Answer Bot feature. We have deliberately designed Answer Bot to work with 5+ words with a question mark so it on responds to questions posted in the c...

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• David Gillespie
• Erstellt 25. November 2022 01:15
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing the new Zoom integration

Hi Amie Brennan, Big thank you for flagging! I've updated the screenshot, should now be fixed.

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• David Gillespie
• Erstellt 12. September 2022 05:22
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing the new Microsoft Teams integration

Hi Kelsey Davis,Yes, you can do this using the integration too. Light agents are able to submit internal notes and responses on tickets from within Teams.How would the agents be tagged to the ticke...

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• David Gillespie
• Erstellt 14. Juni 2022 11:39
• 0 Stimmen