David Gillespie

1. Community
2. Feedback - Platform: Apps & Integrations
3. Jira App - Allow for More Field Selections When Creating a Ticket

Hi Matt Zdonczik, Thanks for providing this feedback.  How many fields did you need to add to the Create Issue modal? What sort of fields are you looking to include? We aren't actively working on t...

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• David Gillespie
• Erstellt 22. Mai 2023 06:03
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1. Apps and integrations
2. ...
3. Shopify integration
4. Using the Shopify integration in Support and Chat

Hi Patrick Argao, The only workaround is to use an alternative app like Agnostack, which shows every store in the single app. I've noted this feedback tho so we can update if we bring into the road...

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• David Gillespie
• Erstellt 4. Mai 2023 04:29
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1. Apps and integrations
2. ...
3. More integrations
4. Setting up the Zendesk Support for HubSpot integration

Hi Jennifer Gillespie, Really sorry to hear about this error. There may be an issue with the connection, have you tried deleting the connection and reinstalling? If this doesn't work, please reach ...

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• David Gillespie
• Erstellt 3. Mai 2023 01:45
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1. Apps and integrations
2. ...
3. Shopify integration
4. Using the Shopify integration in Support and Chat

Hi Patrick Argao, Thanks for reaching out and following up about that feature.  We still don't have plans to rationalise the seperate storefronts apps into a single app. I've captured your comment ...

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• David Gillespie
• Erstellt 28. April 2023 02:05
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1. Community
2. Feedback - Ticketing System (Support)
3. Attach multiple Zendesk domains, single Slack team

Hi Jared Young, Dana Dixon Thanks for following up. Unfortunately we don't have an update on multiple Zendesk to a single Slack team. I've captured your feedback against the feature request and we'...

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• David Gillespie
• Erstellt 20. April 2023 07:05
• -1 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Custom fields - Public reply - Jira

Hi Florian Grossmayer, Thanks for your feedback on our Jira integration! See responses to your three points below: You should be able to do this through a trigger or automation, assuming the respo...

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• David Gillespie
• Erstellt 4. April 2023 04:42
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing the updated Slack for Zendesk Support integration

Hi Everyone, With the release of Slack notifications through triggers last year, we had previously communicated the legacy notifications would be deprecated on March 31. In order to provide more ti...

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• David Gillespie
• Erstellt 31. März 2023 01:36
• 0 Stimmen

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

Hi Everyone, With the release of Slack notifications through triggers last year, we had previously communicated the legacy notifications would be deprecated on March 31. In order to provide more ti...

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• David Gillespie
• Bearbeitet 31. März 2023 01:36
• 0 Stimmen

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

Hi Richard B, The legacy app that was owned and supported by the Slack team was removed, the current Zendesk owned app is actively owned, maintained and available. Are you able to confirm you've st...

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• David Gillespie
• Erstellt 6. März 2023 00:01
• 0 Stimmen