
David Gillespie
Senior Product Manager Zendesk's Strategic Integration
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Neueste Aktivität von David Gillespie-
David Gillespie hat einen Kommentar hinterlassen
Hi Dave Symonds, Yes, we need to use the primary email in Zendesk to pull back the details from Shopify. Hi Rina, Have you turned on the Shopify events and profiles feature? Once this is turned on ...
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David Gillespie hat einen Kommentar hinterlassen
Hi Aksel “Foley” Fjetland, Apologies for the limitation and appreciate your frustration. So I can capture your feedback for future updates to the product, how many subdomains do you need to integra...
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David Gillespie hat einen Kommentar hinterlassen
Hi Jonathan Layton, The integration passes through the data the user has inputted into Outlook and then creates a ticket via API. None of the data it uses to create the ticket is stored or collecte...
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David Gillespie hat einen Kommentar hinterlassen
Hi Francisco Moriera, Yes. The integration must first be invited to any channel in order to work in the channel. Here's the steps you need to take to add it to channels in Slack. Thanks, David
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David Gillespie hat einen Kommentar hinterlassen
Hi DJ Stiner & Support - thanks for reaching out to the team. Unfortunately we are unable to hold on the end-of-life and have already decommissioned the integration. When we have more details about...
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David Gillespie hat einen Kommentar hinterlassen
Hi Lukas Fehling & Emmet Haughian Just wanting to confirm if you are still seeing the same issues. If you are seeing the same error then please contact the team at Softserve, which can be done here...
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David Gillespie hat einen Kommentar hinterlassen
Hi Katy Fox, Thank you for the feedback on the Answer Bot feature. We have deliberately designed Answer Bot to work with 5+ words with a question mark so it on responds to questions posted in the c...
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David Gillespie hat einen Kommentar hinterlassen
Hi Amie Brennan, Big thank you for flagging! I've updated the screenshot, should now be fixed.
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David Gillespie hat einen Beitrag erstellt
Ankündigung: Die neue Zoom-Integration
Ankündigung Neue Integration verfügbar Enddatum der vorhandenen Integration 12. September 2022 12. September 2022 November 30, 2022 Wir freuen uns, die Veröffentlichung der neuen Zendesk-In...
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David Gillespie hat einen Kommentar hinterlassen
Hi Kelsey Davis,Yes, you can do this using the integration too. Light agents are able to submit internal notes and responses on tickets from within Teams.How would the agents be tagged to the ticke...