Dwight Bussman
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Dwight Bussman hat einen Kommentar hinterlassen
If you want to see the Ticket View on those other objects' pages, you'll need to add it to those separately. One small request for the future: please feel free to contact support with questions li...
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Dwight Bussman hat einen Kommentar hinterlassen
No need to add both; they do the same thing. The Lightning component is more flexible as it will dynamically resize whereas the Visualforce page has a preset height regardless of its contents. I'm ...
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Dwight Bussman hat einen Kommentar hinterlassen
If you click on the name of that Account Record Page, I would expect there to be an Edit button at the top. If that option doesn't exist, then my only other thought is that there's some kind of lo...
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Dwight Bussman hat einen Kommentar hinterlassen
Hmmm.... that seems odd to me. Maybe check with your other System Admins to see if they see that option on their accounts? I'm puzzled by that. Another way to get there is by going to Setup > Objec...
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Dwight Bussman hat einen Kommentar hinterlassen
HeyO Vishaal Amin - I recommend talking to your SFDC Admin about that..... your user may not have sufficient permission to modify those pages.
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Dwight Bussman hat einen Kommentar hinterlassen
One small security-related caveat on this flow - you may want to make sure that the organization to which both agents/end-users belong is set such that users only have access to view their own tick...
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Dwight Bussman hat einen Kommentar hinterlassen
HeyO Dan - happy to speak to those questions as best I can here:What happens if the Contact has relations to multiple accounts?The relationship that matters is the main account/contact relationship...
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Dwight Bussman hat einen Kommentar hinterlassen
Dan R. - the 15-minute caching time is the shortest setting option we allow. One workaround might be to look up the Account information through the Contact record as shown here:if the user can be m...
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Dwight Bussman hat einen Kommentar hinterlassen
HeyO Adam Martin - that's often the result of a timeout due to fetching more fields than SFDC can return within our timeout window. For more info please see https://support.zendesk.com/hc/en-us/art...
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Dwight Bussman hat einen Kommentar hinterlassen
HeyO Tim Burgess - This is a known issue that's currently under investigation by our search team. Please keep an eye on our release notes for announcements when a fix for this is released.