Dwight Bussman
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Dwight Bussman hat einen Kommentar hinterlassen
HeyO Yoram & Dan, I know that our integration does a "LIKE" match for the Ticket View (it's really performing a search based on the matching criteria), so tickets belonging to all 3 of these Zendes...
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Dwight Bussman hat einen Kommentar hinterlassen
heyO Yoram - I recommend contacting our support team to look into the fact that only one organization was created. Without the ability to dig into logs/specific examples, my guess is that it has to...
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Dwight Bussman hat einen Kommentar hinterlassen
Khrystyna Yizhak - It sounds like you're describing the Ticket View feature of this integration. If so, that is available on the following 4 objects: Account Contact Lead Opportunity And also wit...
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Dwight Bussman hat einen Kommentar hinterlassen
HeyO Aishwarya Desai In the article above you'll fine the description of how long logs are kept: "The integration log lists activities in the last 7 days..." Our team is looking into how we can be...
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Dwight Bussman hat einen Kommentar hinterlassen
Cortney Dampier - happy to help :) Also, if you're lookin' for a speedy response you can contact support via the widget within your Zendesk instance. The bot can serve up some of these things, but ...
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Dwight Bussman hat einen Kommentar hinterlassen
Our integration allows for creation of tickets through the Ticket View feature. Here are some docs on how to set up the ticket view: https://support.zendesk.com/hc/en-us/articles/4408834115738and h...
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Dwight Bussman hat einen Kommentar hinterlassen
HeyO Jason_ WongIf a contact in SFDC belongs to a given account and you're syncing accounts from SFDC into Zendesk organizations, that relationship should be created in Zendesk when the contact syn...
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Dwight Bussman hat einen Kommentar hinterlassen
HeyO Eckhard Doll I've seen other examples of this and the most comment reason is that it's possible to embed inline images using HTML which function as attachments, but aren't technically directly...
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Dwight Bussman hat einen Kommentar hinterlassen
heyO Dean Zhang - I recommend contacting our support team to look into this more closely. There may be some configuration specific to your account that could lead to such behavior, but they'll be a...
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Dwight Bussman hat einen Kommentar hinterlassen
heyO Kevin, There is not currently a way to configure this directly (nor any workaround to get there that I've seen), but that's definitely a feature request I've heard before. I recommend posting ...