Dwight Bussman
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Dwight Bussman hat einen Kommentar hinterlassen
HeyO Yoram, I'd be happy to flag this article for checking by our documentation team, but I'd like to be sure we tackle the known issues as soon as possible. Was there a specific menu item that's c...
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Dwight Bussman hat einen Kommentar hinterlassen
heyO Ahra Jo Similar to the Audit Logs API, the Audit Logs within Admin Center should be for the life of the account. As mentioned in the article above " It saves a record of these changes indefin...
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Dwight Bussman hat einen Kommentar hinterlassen
heyO Andriana GFor security reasons, merge is restricted to end-users. In the article above you'll see "Administrator and agent user accounts cannot be merged." As such, you'd need to make those us...
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Dwight Bussman hat einen Kommentar hinterlassen
I believe Person Accounts can be synced into Organizations in Zendesk (similar to standard Accounts), but would recommend testing this to confirm that it works as you'd expect.
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Dwight Bussman hat einen Kommentar hinterlassen
ah - good catch on that typo - fixing that now!
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Dwight Bussman hat einen Kommentar hinterlassen
HeyO Rachel Murray Currently our integration only supports a one-to-one relationship on both sides. I'll reach out to our documentation team to see that this is better clarified in the article above.
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Dwight Bussman hat einen Kommentar hinterlassen
HeyO Erik Greenwood I saw a similar question elsewhere in our community and replied therein, but wanted to close the loop here as well: While there isn't a specific search filter to only show arc...
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Dwight Bussman hat einen Kommentar hinterlassen
heyO Erik - there isn't a specific search filter to only show archived tickets, but searching for tickets with a status of closed that were updated before 120 days in the past should return those: ...
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Dwight Bussman hat einen Kommentar hinterlassen
Ah - excellent. Thanks for closing the loop on this.
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Dwight Bussman hat einen Kommentar hinterlassen
The Ticket sync goes from Zendesk to SFDC only; updating the Case in SFDC will not update the ticket in ZD. The Account/Contact/Lead sync goes from SFDC to Zendesk only; updating the org/user in Ze...