Dwight Bussman

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up the Zendesk for Salesforce integration

HeyO Yoram & Dan, I know that our integration does a "LIKE" match for the Ticket View (it's really performing a search based on the matching criteria), so tickets belonging to all 3 of these Zendes...

• Kommentar anzeigen
• Dwight Bussman
• Erstellt 6. Juni 2023 16:30
• 0 Stimmen

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up the Zendesk for Salesforce integration

heyO Yoram - I recommend contacting our support team to look into the fact that only one organization was created. Without the ability to dig into logs/specific examples, my guess is that it has to...

• Kommentar anzeigen
• Dwight Bussman
• Erstellt 5. Juni 2023 14:10
• 0 Stimmen

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up the Zendesk for Salesforce integration

Khrystyna Yizhak - It sounds like you're describing the Ticket View feature of this integration. If so, that is available on the following 4 objects: Account Contact Lead Opportunity And also wit...

• Kommentar anzeigen
• Dwight Bussman
• Erstellt 31. Mai 2023 13:21
• 1 Stimme

1. Apps and integrations
2. ...
3. More integrations
4. Viewing the integration log

HeyO Aishwarya Desai In the article above you'll fine the description of how long logs are kept:  "The integration log lists activities in the last 7 days..." Our team is looking into how we can be...

• Kommentar anzeigen
• Dwight Bussman
• Erstellt 19. Mai 2023 14:48
• 0 Stimmen

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up the Zendesk for Salesforce integration

Cortney Dampier - happy to help :) Also, if you're lookin' for a speedy response you can contact support via the widget within your Zendesk instance. The bot can serve up some of these things, but ...

• Kommentar anzeigen
• Dwight Bussman
• Erstellt 19. Mai 2023 14:12
• 0 Stimmen

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up the Zendesk for Salesforce integration

Our integration allows for creation of tickets through the Ticket View feature. Here are some docs on how to set up the ticket view: https://support.zendesk.com/hc/en-us/articles/4408834115738and h...

• Kommentar anzeigen
• Dwight Bussman
• Erstellt 19. Mai 2023 14:05
• 1 Stimme

1. Apps and integrations
2. ...
3. Salesforce integration
4. Configuring data sync from Salesforce to Zendesk

HeyO Jason_ WongIf a contact in SFDC belongs to a given account and you're syncing accounts from SFDC into Zendesk organizations, that relationship should be created in Zendesk when the contact syn...

• Kommentar anzeigen
• Dwight Bussman
• Erstellt 15. Mai 2023 14:52
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Searching tickets

HeyO Eckhard Doll I've seen other examples of this and the most comment reason is that it's possible to embed inline images using HTML which function as attachments, but aren't technically directly...

• Kommentar anzeigen
• Dwight Bussman
• Erstellt 5. Mai 2023 15:47
• 0 Stimmen

1. Web Widget
2. Web Widget (Classic) documentation
3. Using Web Widget (Classic) to embed customer service in your website

heyO Dean Zhang - I recommend contacting our support team to look into this more closely. There may be some configuration specific to your account that could lead to such behavior, but they'll be a...

• Kommentar anzeigen
• Dwight Bussman
• Erstellt 3. Mai 2023 15:09
• 0 Stimmen

1. Apps and integrations
2. ...
3. Salesforce integration
4. Configuring data sync from Salesforce to Zendesk

heyO Kevin, There is not currently a way to configure this directly (nor any workaround to get there that I've seen), but that's definitely a feature request I've heard before. I recommend posting ...

• Kommentar anzeigen
• Dwight Bussman
• Erstellt 1. Mai 2023 19:02
• 0 Stimmen