Dwight Bussman
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Dwight Bussman hat einen Kommentar hinterlassen
HeyO hotone - I recommend checking the Field Matching for the Ticket View: By default that matching is done based on the SFDC Account's Name matching the Zendesk Organization Name: If you're also ...
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Dwight Bussman hat einen Kommentar hinterlassen
Ankush Khurana - I recommend reviewing the steps outlined in this article: https://support.zendesk.com/hc/en-us/articles/4408823748890-Salesforce-Syncing-lookup-field-information-to-Zendesk-Support...
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Dwight Bussman hat einen Kommentar hinterlassen
Hi Anita Per this article that editing capability is only available on the Accounts, Opportunities, Contacts, or Leads pages. I'm not sure why this limitation exists, but it appears to be expected...
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Dwight Bussman hat einen Kommentar hinterlassen
Hi Kirill Just to confirm - the issue you're reporting is that the rightmost column is empty and the columns with content don't dynamically resize, correct? I was able to reproduce this within my t...
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Dwight Bussman hat einen Kommentar hinterlassen
heyO Chris Gregory I don't believe there's an option to use OAuth within Targets. As an alternative, I recommend looking into our Webhooks feature which allows for Bearer (OAuth) authentication as ...
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Dwight Bussman hat einen Kommentar hinterlassen
Vishakha Shedge - please contact support to look into this further. I believe this error is likely related to logic on the SFDC side (case triggers/workflows), but our team can take a look to make ...
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Dwight Bussman hat einen Kommentar hinterlassen
It's also possible to do this more directly with our Advanced AI offering: https://support.zendesk.com/hc/en-us/articles/6191477770906
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Dwight Bussman hat einen Kommentar hinterlassen
Also replying to Scott Patterson as it appears I chose the wrong one in my initial response
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Dwight Bussman hat einen Kommentar hinterlassen
HeyO Scott Patterson Fear not! The API response remains unchanged, and searching for "status:closed" or "status:solved" will return the tickets one would expect. The change is additive from an API...
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Dwight Bussman hat einen Kommentar hinterlassen
Prod-to-Prod & Sandbox-to-Sandbox can be connected simultaneously (as they are separate accounts from an API perspective). The Note you mentioned was to help avoid the confusion we'd seen where fol...