Elaine

1. Agent guide
2. Ticket management
3. Filtering tickets in a view to refine results

Hi Ferenc, At this time, the Latest updater type (agent/end user) is currently not available as a filter in a view. As a workaround and as you have mentioned that you're currently using a personal ...

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• Elaine
• Erstellt 8. Oktober 2023 02:22
• 0 Stimmen

1. Account
2. ...
3. How to fix access issues
4. I am having trouble logging in to Zendesk

Hi Brilliant, Let me create a ticket on your behalf so I can properly assist you with your concern. Kindly wait for an email notification regarding this ticket. Stay safe!

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• Elaine
• Erstellt 4. August 2023 05:16
• 0 Stimmen

1. Objetos e regras
2. ...
3. Encaminhamento
4. Configuração do Modo guiado

Olá Andressa, conforme discutido no Posso reportar tickets ignorados no modo guiado? no momento, não há uma maneira nativa de relatar tickets ignorados, mesmo no Explore. No entanto, você pode extr...

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• Elaine
• Erstellt 4. Juli 2023 04:14
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1. Sell
2. ...
3. Sell basics
4. Creating and managing custom fields in Sell

Hi Charlotte, you should be able to make a custom field (except for the Checkbox custom field type) mandatory to be filled out by your associates in Settings > Business Rules > Field Rules. For mor...

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• Elaine
• Erstellt 23. Juni 2023 03:56
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Declined and missed calls by ticket ID and agent leg

Hi Maribel, As this recipe already uses the Time - Leg started > Leg - Timestamp attribute added in the Rows section of the report, you can click on this attribute in the report > click on the Edit...

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• Elaine
• Erstellt 9. März 2023 04:09
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Default Brand and Form

Hi Josh, Kindly check the workaround from the article Multibrand: Restricting agents to specific brands on ow to set a default brand per agent and restrict them to only work on a specific brand mov...

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• Elaine
• Erstellt 16. Februar 2023 02:33
• 0 Stimmen

1. Explore
2. ...
3. Customizing reports
4. Customizing your chart type and options

Hi Gan, You need to untick the Fit to content and Automatic alignment checkboxes from Chart configuration > Columns in order for you to adjust the alignment of each of the columns that you have in ...

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• Elaine
• Erstellt 15. Februar 2023 05:19
• 0 Stimmen

1. Explore
2. ...
3. Customizing reports
4. Customizing your chart type and options

Hi Robert, For more information about setting the default color in the Admin menu, kindly see the article Getting started with the Explore interface - Explore admin menu settings (Explore Professio...

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• Elaine
• Erstellt 12. Februar 2023 20:42
• 0 Stimmen

1. Email
2. ...
3. Setting up your email channel
4. Adding support email addresses for users to submit tickets

Hi Nicholas, Kindly see the resolution steps for the error message that you're getting in the article What does the error "This email address is already used by..." mean? Hope this helps! Cheers!

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• Elaine
• Erstellt 10. Februar 2023 22:58
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Breaking down tickets created by time period

Hi Michael, I think it is best if I see the report you're working on so I can better understand what you are having trouble with. I will create a ticket on your behalf. Kindly wait for an email not...

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• Elaine
• Erstellt 10. Februar 2023 22:36
• 0 Stimmen