Elaine

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Declined and missed calls by ticket ID and agent leg

Hi Maribel, As this recipe already uses the Time - Leg started > Leg - Timestamp attribute added in the Rows section of the report, you can click on this attribute in the report > click on the Edit...

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• Elaine
• Erstellt 9. März 2023 04:09
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Default Brand and Form

Hi Josh, Kindly check the workaround from the article Multibrand: Restricting agents to specific brands on ow to set a default brand per agent and restrict them to only work on a specific brand mov...

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• Elaine
• Erstellt 16. Februar 2023 02:33
• 0 Stimmen

1. Explore
2. ...
3. Customizing reports
4. Customizing your chart type and options

Hi Gan, You need to untick the Fit to content and Automatic alignment checkboxes from Chart configuration > Columns in order for you to adjust the alignment of each of the columns that you have in ...

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• Elaine
• Erstellt 15. Februar 2023 05:19
• 0 Stimmen

1. Explore
2. ...
3. Customizing reports
4. Customizing your chart type and options

Hi Robert, For more information about setting the default color in the Admin menu, kindly see the article Getting started with the Explore interface - Explore admin menu settings (Explore Professio...

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• Elaine
• Erstellt 12. Februar 2023 20:42
• 0 Stimmen

1. Email
2. ...
3. Setting up your email channel
4. Adding support email addresses for users to submit tickets

Hi Nicholas, Kindly see the resolution steps for the error message that you're getting in the article What does the error "This email address is already used by..." mean? Hope this helps! Cheers!

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• Elaine
• Erstellt 10. Februar 2023 22:58
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Breaking down tickets created by time period

Hi Michael, I think it is best if I see the report you're working on so I can better understand what you are having trouble with. I will create a ticket on your behalf. Kindly wait for an email not...

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• Elaine
• Erstellt 10. Februar 2023 22:36
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Comparing today's ticket volume to yesterday's

Hi Timo, As your third custom metric is using the first two custom metrics in its formula, it should be created from the Result manipulation > Result metric calculation instead of from the Calculat...

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• Elaine
• Erstellt 25. Januar 2023 02:09
• 0 Stimmen

1. Community
2. Zendesk Explore Beta - New Dashboard builder
3. Help with the recipe for tickets solved within 2 days from the arrival to Zendesk

Hi Ruta, I think it is best if I see the report you're working on so I can better understand what you are struggling with. I will create a ticket on your behalf. Kindly wait for an email notificati...

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• Elaine
• Erstellt 22. Januar 2023 22:09
• 1 Stimme

1. Explore
2. ...
3. Building reports
4. Understanding ticket channels in Explore

Hi Shelley, The other channels that you noticed to be missing in this article but are included in the Update channel attribute pertain to channels that initiated the ticket updates. Using the Updat...

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• Elaine
• Erstellt 18. Januar 2023 04:00
• 0 Stimmen

1. Support
2. ...
3. Ticket automation and collaboration
4. Enabling and disabling side conversations

Hi Dora, It looks like you still need to get the Collaboration add-on in order to enable the Side conversations on your account. Please reach out to your Account Executive directly for this feature...

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• Elaine
• Erstellt 18. Januar 2023 02:45
• 0 Stimmen