Eugene Orman

1. Community
2. Zendesk Explore - Large report exports EAP
3. What is the large report exports EAP?

Hi, we have stopped onboarding accounts to this EAP. My apologies that I didn't mention this here earlier. However, if you need to export large amounts of data from Explore sign-up for the Dataset ...

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• Eugene Orman
• Erstellt 19. Oktober 2023 14:09
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. VALUE aggregator can't be used with calculated metrics. Try another aggregator

Adrian Mitrea, You can simply replace the nested metric VALUE(Wait time (hrs)) with its formula VALUE(Agent wait time (min))+VALUE(Requester wait time (min)). And perhaps slightly clean the final f...

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• Eugene Orman
• Erstellt 17. Oktober 2023 16:43
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Will Explore include actual ticket comments?

Hi there, thank you for taking the time to provide us with this feedback. This feature is not currently on our roadmap for the foreseeable future. Based on the c...

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• Eugene Orman
• Erstellt 16. Oktober 2023 14:32
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Feature Request: Specify Legend height at the top and bottom of visualisations

Thank you for taking the time to share your feedback. We plan to work on updating our Visualisation library in the future this improvement will fit nicely into this project but it is not on our sho...

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• Eugene Orman
• Erstellt 13. Oktober 2023 10:39
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore:Simplify the process of colorization of results

Thank you for the great feedback. Please continue voting for this feature if it is important to you. We will consider providing more simple color coding in the New report builder version. However, ...

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• Eugene Orman
• Erstellt 13. Oktober 2023 10:33
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. The Age of Unsolved Tickets (for Business Days)

Thank you for sharing your feedback. Getting ticket age in business hours is a useful metric indeed. Achieving this metric via a calculation is not possible in Explore. This is a new data point tha...

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• Eugene Orman
• Erstellt 13. Oktober 2023 10:21
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Group name updates don't reflect in the Explore filters

Thank you for continuing to share your feedback. Keeping the report and dashboard filters in sync with the groups and other field value changes is definitely an important improvement. Unfortunately...

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• Eugene Orman
• Erstellt 13. Oktober 2023 10:06
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing changes to calculations in Explore

Mark Nino Valencia & Holly please reach out to our support team and we will investigate this issue. 

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• Eugene Orman
• Erstellt 21. August 2023 14:51
• 0 Stimmen

1. Explore
2. ...
3. Writing formulas
4. Explore functions reference

@Jacqui, I have created a proactive ticket so we can have a look at your specific use case. 

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• Eugene Orman
• Erstellt 16. August 2023 16:55
• 0 Stimmen