
Eugene Orman
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Eugene Orman hat einen Post erstellt
Update: New unified and custom agent state dashboard
We’ve released a new version of the prebuilt agent state dashboard that’s available for customers who’ve turned on omnichannel routing. 🎉 The new dashboard is automatically available in your Explo...
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Eugene Orman hat einen Kommentar hinterlassen
Hi, we have stopped onboarding accounts to this EAP. My apologies that I didn't mention this here earlier. However, if you need to export large amounts of data from Explore sign-up for the Dataset ...
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Eugene Orman hat einen Kommentar hinterlassen
Adrian Mitrea, You can simply replace the nested metric VALUE(Wait time (hrs)) with its formula VALUE(Agent wait time (min))+VALUE(Requester wait time (min)). And perhaps slightly clean the final f...
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Eugene Orman hat einen Kommentar hinterlassen
Hi there, thank you for taking the time to provide us with this feedback. This feature is not currently on our roadmap for the foreseeable future. Based on the c...
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Eugene Orman hat einen Kommentar hinterlassen
Offizieller Kommentar Thank you for taking the time to share your feedback. We plan to work on updating our Visualisation library in the future this improvement will fit nicely into this project but it is not on our sho...
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Eugene Orman hat einen Kommentar hinterlassen
Offizieller Kommentar Thank you for the great feedback. Please continue voting for this feature if it is important to you. We will consider providing more simple color coding in the New report builder version. However, ...
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Eugene Orman hat einen Kommentar hinterlassen
Offizieller Kommentar Thank you for sharing your feedback. Getting ticket age in business hours is a useful metric indeed. Achieving this metric via a calculation is not possible in Explore. This is a new data point tha...
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Eugene Orman hat einen Kommentar hinterlassen
Offizieller Kommentar Thank you for continuing to share your feedback. Keeping the report and dashboard filters in sync with the groups and other field value changes is definitely an important improvement. Unfortunately...
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Eugene Orman hat einen Kommentar hinterlassen
Mark Nino Valencia & Holly please reach out to our support team and we will investigate this issue.
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Eugene Orman hat einen Kommentar hinterlassen
@Jacqui, I have created a proactive ticket so we can have a look at your specific use case.