Ferran Barneda

Hi there,

Please see Exporting ticket, user, or organization data from your account

You have the following data export options for user data:

• Full XML export
• User XML export

Note that to protect the data in your Zendesk account, data exports are not enabled by default in Zendesk accounts. The account owner must contact Zendesk Customer Support to enable data exports in the account.

Thanks,

Hi Aleksandar Georgiev ,

Thanks for sending feedback!

We acknowledge that we don't currently offer the ability to paste numbers quickly in the call console. At the moment, a few clicks are required in order to make calls. 
 

We have improvements coming to the call console in the near future, please stay tuned for news in this space.

Thanks,

Ferran

Hi Giga Paitchadze ,

Could you please elaborate more on why you need to use the “Default” option in your routing? What's your desired outcome?
 

Thanks,

Hi Giga Paitchadze ,

Could you please clarify how many levels you have in your IVR tree, screenshot(s) would be helpful. Also, please elaborate more on your desired experience, and the issue you are facing.

If you with to raise a ticket and have someone from Support to have a look, please follow the steps in Contacting Zendesk Customer Support.

Thanks, 

Ferran

Hi Matthew Surowiec 

Thanks for sending feedback!

Suspended users will be able to leave voicemails. If you wish to block their numbers, you can block them by adding them to the blocked numbers menu in Talk.

We will add this request to our backlog for future consideration, creating voicemail tickets for suspended users.

Thanks,

Ferran

Hi everyone,

There is a workaround that could help in this situation.

Zendesk offers an API where you can enable or disable callbacks per line on demand.

This allows you to make an API request and enable the callback setting when you are ready to accept callbacks. Later, when you want to stop accepting callbacks, you can make another API request to disable the feature.

For more information, please see this documentation:

https://developer.zendesk.com/api-reference/voice/talk-api/phone_numbers/#update-phone-number 

Specifically: # Update callback from `callback_from_queue` setting

This will require some technical knowledge, but if you want a no-code solution, we recommend having a look at Zapier.

Thanks,

Ferran

Hi Henry Mahncke

Thanks for sending feedback!

This is a feature that is not available at this time. Therefore,  we will add it to our backlog for future consideration.

Thanks,

Ferran

Hi Zendesk (System User)

Thanks for sending feedback!

This is a feature that is not available at this time. Therefore,  we will add it to our backlog for future consideration.

Thanks,

Ferran

Hi Elena Bell,

Thanks for sending feedback!

Zendesk Text requires a trigger in order to send proactive outbound SMS to your customers.

Please see this article for more information.

Thanks,

Ferran

 Hi Rhys Ashall

Thanks for sending feedback!

We acknowledge that the Talk roles can be a bit different to how other Zendesk products define Admin level access. 

In Talk, the Team Lead is an Admin who can receive and make calls. So, we recommend using this role if you require and Admin who can listen to live calls and receive transferred calls. 

For more information, please see Talk roles.

Thanks,

Ferran