Gab Guinto

1. Explore
2. ...
3. Explore recipes
4. Time Tracking app: Metrics you need to be measuring

Hi Deo,Let me create a ticket so that we can drill into the values. Thanks!

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• Gab Guinto
• Erstellt 12. September 2022 04:33
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1. Support
2. ...
3. Reporting
4. Understanding ticket reply time

Hi Tendai,You may be able to achieve this through custom metrics and attributes. Here's a recipe that you can use as guide:  Tracking ticket assigns across groups. You can slice the data by Update ...

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• Gab Guinto
• Erstellt 12. September 2022 03:43
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1. Support
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3. Best practices and recipes
4. Best practices for removing agents

Hi Gabriel,I understand that downgrading a user role could impact reports on historical data that looks at the user role. While there are no definite plans yet to change the way the info on downgra...

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• Gab Guinto
• Erstellt 9. September 2022 10:27
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4. Explore recipe: Display all customer satisfaction comments

Hi Frank,Did you also hide Column 2 via Chart configuration → Columns, and do you only have the satisfaction comments and the Ticket ID attribute under Rows? This could be why the Ticket ID column ...

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• Gab Guinto
• Erstellt 9. September 2022 10:09
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1. Support
2. ...
3. Reporting
4. Understanding ticket reply time

Hi Yannick,You can try building a custom attribute using the earliest date functions (Working with earliest and latest date functions). You can create a metric with the date_diff function to get th...

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• Gab Guinto
• Erstellt 9. September 2022 09:58
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1. Community
2. Zendesk Suite Q&A
3. Exporting when you have a multiselect field into 1 row

Hi Phil,Thanks for sharing this workaround! I'm sure others with a similar use case will find this really helpful.

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• Gab Guinto
• Erstellt 9. September 2022 09:34
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1. Explore
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3. Viewing and using dashboards
4. Exporting dashboard tabs and reports

Hi Chad,At this time, the export option are not yet available in the Beta Dashboard Builder. But the team is working on adding more features soon. Hopefully, this will include the options to export...

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• Gab Guinto
• Erstellt 9. September 2022 09:30
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4. Explore recipe: Analyzing the last 100 Answer Bot tickets

Hi Rich, Even when there's no ticket created, you should still be able to find the data on those searches. If you are specifically looking to find those that didn't result to a ticket submission, t...

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• Gab Guinto
• Erstellt 9. September 2022 06:57
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4. Explore recipe: Filtering for follow-up tickets

Hi Sara,Did you create the exact same metric and report as shown in the recipe? I'll be creating a private ticket so that we can investigate further on this. 

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• Gab Guinto
• Erstellt 8. September 2022 07:44
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4. Explore recipe: Recording the time when a checkbox was checked

Hi Toon,This should be under Chart configuration, from the menus on the right side pane.

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• Gab Guinto
• Erstellt 7. September 2022 07:29
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