Gabriel
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Gabriel hat einen Kommentar hinterlassen
Hello Andrew,I hope all is well! As you can see in this article, at the moment you only have the option to restrict macros access either to "all agents", or "Agents in group - specified groups"(Sui...
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Gabriel hat einen Kommentar hinterlassen
Hello Dylan,I hope all is well! I will kindly suggest you access the article "How do I make my sandbox sync with my production account?" which addresses your concern, along with workarounds and lim...
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Gabriel hat einen Kommentar hinterlassen
Hello Mathew,I hope all is well! The condition "is not" for side conversations is not available in any plans, as this command is not applicable for side conversation conditions. We have taken your ...
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Gabriel hat einen Kommentar hinterlassen
Hello Jia,I hope all is well! Yes, that is possible! You can find a detailed description in the article: Enabling JWT single sign-onI hope this helps!
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Gabriel hat einen Kommentar hinterlassen
Hello Junhui,I hope all is well! For tickets created proactively and raised via a web form (help center), the channel in the ticket will show as a system but counted as via web in reports and ticke...
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Gabriel hat einen Kommentar hinterlassen
Hello Pawinn,I hope all is well! Great to hear that you are having a good time using Zendesk! Enabling the 2FA in the Instagram account may interfere with the existing integration, so the best prac...
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Gabriel hat einen Kommentar hinterlassen
Bom dia Alessandra,Espero que esteja tudo bem! Ainda não é possível capturar esta informação. Você consegue verificar todas as métricas e atributos disponíveis para o Fluxo do Bot neste artigo!Espe...
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Gabriel hat einen Kommentar hinterlassen
Olá Suporte Regdrive,Espero que esteja tudo bem! Sim, é possível! Por favor, se estiver utilizando a interface Espaço de trabalho do agente do Zendesk, verificar se essa funcionalidade está desativ...
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Gabriel hat einen Kommentar hinterlassen
Bom dia Gabriel,Espero que esteja tudo bem você! Você consegue encontrar uma lista de todos os APIs endpoints para campos de usuários na nossa documentação "User Fields". Espero que isso ajude!
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Gabriel hat einen Kommentar hinterlassen
Hello Chandler,I hope all is well! This error doesn't relate to authentication indeed. The ticket satisfaction value needs to be updated to Offered to the requester to access the CSAT placeholders ...