Gabriel Manlapig

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Host mapping - Changing the URL of your help center

Hi Shaun, The sign-in page will always reflect your default Zendesk subdomain. This is expected and is due to recent fixes around 3rd party cookies. This change was to improve the overall login flo...

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• Gabriel Manlapig
• Erstellt 4. Dezember 2023 02:46
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1. Chat
2. ...
3. How to manage the widget for live chat
4. What are my chatbot options with Zendesk?

Hi Marvin, I'm afraid this feature is not yet available that would export all of the Admin Center configuration settings. But if you're looking to export content such as business rules, macros, vie...

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• Gabriel Manlapig
• Erstellt 4. Dezember 2023 01:07
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1. Agent guide
2. Ticket management
3. Viewing, recovering, and deleting suspended tickets

Hi Thomas, It will be permanently deleted. Since technically, suspended tickets are no tickets, the deleted tickets is only for tickets that were deleted manually. I hope that helps. Thank you! 

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• Gabriel Manlapig
• Erstellt 30. November 2023 23:08
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1. Community
2. Zendesk Suite Q&A
3. How to interact with archived tickets?

Hi Ivan, Using the native advance search, I'm afraid it is not possible to export this ticket data into a spreadsheet or CSV table. However, I believe that our "Advanced Search app" from the Zendes...

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• Gabriel Manlapig
• Erstellt 29. November 2023 08:44
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1. Email
2. ...
3. Managing your email
4. Managing your support addresses

Hi Prakash This will be the default account address that will be used once the support address is deleted. I hope that helps. Thank you! 

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• Gabriel Manlapig
• Erstellt 28. November 2023 22:32
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1. Support
2. ...
3. Security and user access in Zendesk Support
4. Enabling anyone to submit tickets

Hi there, This is actually an expected behaviour. The use of CAPTCHA, which is automatically enabled when you allow "anyone / anybody to submit tickets", but it is mainly designed to deter bots.  Z...

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• Gabriel Manlapig
• Erstellt 28. November 2023 22:31
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1. Email
2. ...
3. How to solve issues with the email channel
4. Can I change the priority level of the email notifications sent from my ticket updates?

Hi Justin, As of the moment, there is no way currently to edit or alter the x-priority headers from the outbound notifications. Zendesk is hard coded to send the following email header values for o...

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• Gabriel Manlapig
• Erstellt 28. November 2023 22:29
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1. Community
2. Zendesk Suite Q&A
3. Context Panel keeps Bringing Apps Up Instead of Customer Information

Hi Victor, Could we ask if this is persistent after clearing your browser's cache or using an incognito browser? And did you notice if this is happening for a specific ticket channel? Thank you.  

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• Gabriel Manlapig
• Erstellt 28. November 2023 05:09
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1. Community
2. Zendesk Suite Q&A
3. Context Panel keeps Bringing Apps Up Instead of Customer Information

Hi Danielle, We've been replicating this on our end, and the behavior that we're seeing is that it automatically opens the last panel opened before we close the tab or after we submit the ticket.  ...

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• Gabriel Manlapig
• Erstellt 28. November 2023 04:36
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1. Chat
2. ...
3. General questions about live chat
4. How can I send chat transcripts manually or automatically?

Hi Jared,At the moment, it is not possible to specifically customize the chat transcript email template. I can imagine, it would be incredibly helpful. I would recommend you to leave Feedback in ou...

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• Gabriel Manlapig
• Erstellt 24. November 2023 03:31
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