Gail Leinweber
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HI Abed, That post you linked to was archived after product reviewed it, there are not currently changes on the roadmap related to this feature. Your best option for having your team see those tick...
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Hi Craig, The first thing you should check is what your default reply address in Admin> Channels> Email is, that gets set to Zendesk generated account address by default when the account is created...
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Hi Matthew, This is a case where you'd want the decision tree to only offer that program as an option if the customer is eligible, there's not a way to have the text prompt the agent in the way you...
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Hi Jimmy, A text field won't do what you're describing (text fields don't convert their values to tags), but if you only have a set number of tags that want for tickets and do want one one of them ...
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Hi RoseAnn, Sorry to hear you're having trouble with suspended tickets! What is the suspension cause listed for the Netsuite emails? It will be something on this list: https://support.zendesk.com/...
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Hi RoseAnn, My first guess if you're seeing that cause of suspension when the emails are being sent from different people is that there's an issue with the email headers as they are passed through ...
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Hi Jack, Yes, it's expected that if the ticket has been solved it won't show up on the auto-suggestions for possible merges. Since this is a common issue for you might be best off getting better vi...
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Hi Aimee, That isn't something that's currently an option, but it we'd love to hear some more details about the use case and impact that a change like this would make for your team as part of the f...
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Hi Valentina, For the transcripts to be sent automatically to the customers you would need to use automatic ticket creation option that does create tickets in support. Transcripts can be manually s...
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Hi Valentina, Yes, I can give you some examples. First double-check that you have the contact form for the web widget enabled in your Support settings. The contact form is what displays to your use...