Gaurav Parbat

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

--Posting as a comment on the thread as well--- Hello Everyone, Happy Friday! I have some updates. We have made the necessary platform and data layer changes needed to support editing closed ticket...

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• Gaurav Parbat
• Erstellt 17. Juni 2023 01:30
• 5 Stimmen

1. Support
2. ...
3. Ticket customization
4. Activating custom ticket statuses

Hey Dan, Thank for your input. We are working on an enhancement Workflow based statuses that restrict these ticket statuses to specific forms/groups. For all, if you can share your use cases in thi...

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• Gaurav Parbat
• Erstellt 13. März 2023 19:16
• 5 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Thank you so much for that Reshma. I will reach out to you for use cases and pain points.  Thanks, Gaurav Parbat

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• Gaurav Parbat
• Erstellt 1. März 2023 22:07
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Hey All, Zendesk has been through a lot of changes in 2022 and unfortunately, this request still needs to be updated. However, this is an important change and is causing a lot of customer pain and ...

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• Gaurav Parbat
• Erstellt 1. März 2023 21:49
• 1 Stimme

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Hey Everyone,  I am happy to let you know that Custom Ticket Statuses is now GA! Any customer on the Agent Workspace will have access to CTS and can use the feature in their Trial, Production, and ...

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• Gaurav Parbat
• Bearbeitet 18. Januar 2023 20:45
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Center an...

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• Gaurav Parbat
• Bearbeitet 18. Januar 2023 20:46
• 0 Stimmen

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I add custom ticket statuses?

Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the new Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Cente...

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• Gaurav Parbat
• Erstellt 20. September 2022 23:12
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

Hello everyone. The ability to show any status to your end users through the help center will be enabled through custom ticket statuses. If you would like to know more, we have a closed EAP on the ...

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• Gaurav Parbat
• Erstellt 28. Juli 2022 19:19
• 0 Stimmen

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I add custom ticket statuses?

Hello Everyone! I am excited to announce that Custom Ticket Statuses will be in a Limited Closed EAP starting mid-June, 2022 in production instances. We are looking for a small group of up to 200 c...

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• Gaurav Parbat
• Erstellt 8. Juni 2022 22:39
• 0 Stimmen