Gaurav Parbat

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Hey Everyone,  I am happy to let you know that Custom Ticket Statuses is now GA! Any customer on the Agent Workspace will have access to CTS and can use the feature in their Trial, Production, and ...

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• Gaurav Parbat
• Bearbeitet 18. Januar 2023 20:45
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1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Center an...

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• Gaurav Parbat
• Bearbeitet 18. Januar 2023 20:46
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1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I add custom ticket statuses?

Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the new Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Cente...

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• Gaurav Parbat
• Erstellt 20. September 2022 23:12
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1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

Hello everyone. The ability to show any status to your end users through the help center will be enabled through custom ticket statuses. If you would like to know more, we have a closed EAP on the ...

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• Gaurav Parbat
• Erstellt 28. Juli 2022 19:19
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1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I add custom ticket statuses?

Hello Everyone! I am excited to announce that Custom Ticket Statuses will be in a Limited Closed EAP starting mid-June, 2022 in production instances. We are looking for a small group of up to 200 c...

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• Gaurav Parbat
• Erstellt 8. Juni 2022 22:39
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1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Hello Everyone! I am excited to announce that Custom Ticket Statuses will be in a Limited Closed EAP starting mid-June, 2022 in production instances. We are looking for a small group of up to 200 c...

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• Gaurav Parbat
• Bearbeitet 8. Juni 2022 18:36
• 0 Stimmen

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I add custom ticket statuses?

Hi All, We are actively working on adding the ability to customize your ticket statuses. We are currently working towards a very small closed EAP this quarter and will open up the EAP to a larger a...

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• Gaurav Parbat
• Erstellt 4. Januar 2022 23:10
• -1 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Replace Set Tags with Remove All Tags

Hi Ryon, Thanks for the suggestion. I will take this up as a product enhancement on our side. I would also like to know if there are any scenarios where you would like to delete/remove tags through...

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• Gaurav Parbat
• Erstellt 13. Dezember 2021 22:28
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1. Community
2. Feedback - Ticketing System (Support)
3. Include a customer's email address when a ticket is shared

Hi Duckham, I agree with Amie's reasoning here. We are also planning on a new feature set that enables easier account configurations, which will allow you to run multiple departments in one single ...

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• Gaurav Parbat
• Erstellt 10. November 2021 16:37
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Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Feature request: Ability to bulk delete tags even from Closed tickets

Hi Aileen, We are considering modifying closed tickets and overhauling the tags management UI. Thanks for sharing your input. We have taken this feature request into consideration for our 2022 plan...

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• Gaurav Parbat
• Erstellt 10. November 2021 16:33
• 0 Stimmen