
Gaurav Parbat
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Gaurav Parbat hat einen Kommentar hinterlassen
--Posting as a comment on the thread as well--- Hello Everyone, Happy Friday! I have some updates. We have made the necessary platform and data layer changes needed to support editing closed ticket...
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Gaurav Parbat hat einen Kommentar hinterlassen
Hey Dan, Thank for your input. We are working on an enhancement Workflow based statuses that restrict these ticket statuses to specific forms/groups. For all, if you can share your use cases in thi...
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Gaurav Parbat hat einen Kommentar hinterlassen
Thank you so much for that Reshma. I will reach out to you for use cases and pain points. Thanks, Gaurav Parbat
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Gaurav Parbat hat einen Kommentar hinterlassen
Hey All, Zendesk has been through a lot of changes in 2022 and unfortunately, this request still needs to be updated. However, this is an important change and is causing a lot of customer pain and ...
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Gaurav Parbat hat einen Kommentar hinterlassen
Offizieller Kommentar Hey Everyone, I am happy to let you know that Custom Ticket Statuses is now GA! Any customer on the Agent Workspace will have access to CTS and can use the feature in their Trial, Production, and ...
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Gaurav Parbat hat einen Beitrag erstellt
Ankündigung angepasster Ticketstatus
Ankündigung am Beginn der Einführung Ende der Einführung 17. Januar 2023 17. Januar 2023 18. Januar 2023 Wir freuen uns, Ihnen mitteilen zu können, dass angepasste Ticketstatus jetzt für al...
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Gaurav Parbat hat einen Kommentar hinterlassen
Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Center an...
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Gaurav Parbat hat einen Kommentar hinterlassen
Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the new Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Cente...
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Gaurav Parbat hat einen Kommentar hinterlassen
Hello everyone. The ability to show any status to your end users through the help center will be enabled through custom ticket statuses. If you would like to know more, we have a closed EAP on the ...
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Gaurav Parbat hat einen Kommentar hinterlassen
Hello Everyone! I am excited to announce that Custom Ticket Statuses will be in a Limited Closed EAP starting mid-June, 2022 in production instances. We are looking for a small group of up to 200 c...