Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Gorka Cardona-Lauridsen's Avatar

Gorka Cardona-Lauridsen

Beigetreten 14. Apr. 2021

·

Letzte Aktivität 21. Feb. 2025

Zendesk Product Manager

Folge ich

0

Follower

4

Gesamtaktivitäten

309

Stimmen

0

Abonnements

128

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Gorka Cardona-Lauridsen

Gorka Cardona-Lauridsen hat einen Kommentar hinterlassen

Community-KommentarZendesk EAP - Service Catalog

Robin Oliver I have created a ticket with some questions for you to help us debug. Let me know if you have not received it.

Kommentar anzeigen · Gepostet 21. Feb. 2025 · Gorka Cardona-Lauridsen

0

Follower

0

Stimmen

0

Kommentare


Gorka Cardona-Lauridsen hat einen Kommentar hinterlassen

KommentarUsing the knowledge base in Help Center

We have added an EAP participant requirement that we had missed first time around:

It looks like hitting the ticket lookup fields limit has caused the issues you experienced Thomas Verschoren and Justin .
For now the service catalog requires that you have a maximum of 9 ticket lookup fields. As part of maturing this feature for general availability we will remove this and other limitations.

If anyone experience the same problem, you have to delete 1 ticket lookup field.
However this will unfortunately not fix the issue immediately. We also need to implement a fix and then you will be able to enable the service catalog.

This fix is of the highest priority and and I will inform here when the fix is in place.

If anyone is experience problems enabling the service catalog please read this community post and reach out to me an my team via the comments if necessary.

Kommentar anzeigen · Gepostet 19. Feb. 2025 · Gorka Cardona-Lauridsen

0

Follower

0

Stimmen

0

Kommentare


Gorka Cardona-Lauridsen hat einen Kommentar hinterlassen

KommentarAnnouncements

We have added an EAP participant requirement that we had missed first time around:

If you experience problems enabling the service catalog please read this community post and reach out in the comments if necessary.

Kommentar anzeigen · Gepostet 18. Feb. 2025 · Gorka Cardona-Lauridsen

0

Follower

0

Stimmen

0

Kommentare


Gorka Cardona-Lauridsen hat einen Post erstellt

PostZendesk EAP - Service Catalog

If you experience problems enabling the Service catalog on your account is may be because your account does not live up to one of the Eap participant requirements:

 

  1. Zendesk suite Growth or higher or Zendesk ES Suite Growth or higher plan (Service catalog will be made available for all ES plans ASAP)
  2. Enabled Guide/Help center or be able to to enable Guide/Help center
  3. Enabled Agent workspace (use Agent workspace and not legacy Support)
  4. Enabled or be able to enable custom objects v2 (not legacy custom objects)
  5. Not have depleted your custom objects limits as per the plan dependent limits
  6. Not have depleted your lookup fields limit of max 10 lookup relationship ticket fields.
  7. Not have created a custom object with the key service_catalog_item

Try and upgrade your plan and/or enable the necessary features (1-4) and try to enable the serviece catalog again.

If that does not work, check if your account violates requirements 5-7 and if so write a comment here below and we will try and help you ASAP. 

Bearbeitet 18. Feb. 2025 · Gorka Cardona-Lauridsen

0

Follower

0

Stimmen

0

Kommentare


Gorka Cardona-Lauridsen hat einen Kommentar hinterlassen

KommentarUsing the knowledge base in Help Center

Thanks for reporting this issue. We are looking into it.

I will update you as soon as we have something.

Kommentar anzeigen · Gepostet 17. Feb. 2025 · Gorka Cardona-Lauridsen

0

Follower

0

Stimmen

0

Kommentare


Gorka Cardona-Lauridsen hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Help Center (Guide)
Hey Sebastian, thank you for taking the time to provide us with this feedback! 
 
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.

Kommentar anzeigen · Gepostet 28. Jan. 2025 · Gorka Cardona-Lauridsen

0

Follower

0

Stimmen

0

Kommentare


Gorka Cardona-Lauridsen hat einen Post erstellt

PostZendesk EAP - Service Catalog

How to add feedback?

There are two ways to leave your feedback in this user forum:

  • Create a new post
  • Comment on an existing post

Have a look at the existing posts in this forum, and see if you can benefit or contribute to the feedback that others are discussing. If no existing posts seem relevant, then feel free to create a new post. 

Suggested guidelines for giving feedback

We value your feedback, no matter what it is. We encourage you to tell us what you like, dislike, and where you could see improvements. We'd like to see a healthy forum for discussion, but we can't do that without just a little bit of effort from everyone. 

Here are a couple of pointers that will really help us understand your feedback and work with you to make the App Builder its best for you:

  • When you see something you dislike or see something you'd like improved, write it down and think about it for a little while
  • Try to be as clear as possible in your feedback; explain why you like/dislike something, and how it could be improved. If you can do screenshots easily, we'd love to see them
  • Be patient when waiting for responses from Zendesk
  • Don't use sarcasm, be rude to other customers or staff, and don't use strong language. We will moderate forum posts where we think reasonable

Ultimately, we want the feedback forums to be a place where any customer can come and give feedback. We look forward to hearing from you!

 

 

Sign up here!
We’ll activate the EAP on your account as soon as possible when we start rollout. Once you get confirmation that you've been enrolled in the EAP follow the steps outlined here to set up your service catalog.

Bearbeitet 27. Jan. 2025 · Gorka Cardona-Lauridsen

0

Follower

2

Stimmen

0

Kommentare


Gorka Cardona-Lauridsen hat einen Post erstellt

PostZendesk EAP - Service Catalog

Sign up here!
We’ll activate the EAP on your account as soon as possible when we start rollout. Once you get confirmation that you've been enrolled in the EAP follow the steps outlined here to set up your service catalog.

Gepostet 27. Jan. 2025 · Gorka Cardona-Lauridsen

0

Follower

2

Stimmen

0

Kommentare


Gorka Cardona-Lauridsen hat einen Post erstellt

PostZendesk EAP - Service Catalog

For all the details see: 

 

Sign up here!
We’ll activate the EAP on your account as soon as possible when we start rollout. Once you get confirmation that you've been enrolled in the EAP follow the steps outlined here to set up your service catalog.

Bearbeitet 27. Jan. 2025 · Gorka Cardona-Lauridsen

0

Follower

2

Stimmen

0

Kommentare


Gorka Cardona-Lauridsen hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)
Hi everyone, thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. 
 
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.

Kommentar anzeigen · Gepostet 10. Jan. 2025 · Gorka Cardona-Lauridsen

0

Follower

1

Stimme

0

Kommentare