Gorka Cardona-Lauridsen

Offizieller Kommentar

1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

Hi all, thank you for your feedback and I'm sorry we have not been able to accommodate this request yet. The good news is that we are planning to start work in Q4 2023 (Oct to EOY) to fully support...

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• Gorka Cardona-Lauridsen
• Erstellt 28. September 2023 20:53
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Allowing end users to see On-Hold

Hi all, thank you for your feedback and I'm sorry we have not been able to accommodate this request yet. The good news is that we are planning to start work in Q4 2023 (Oct to EOY) to fully support...

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• Gorka Cardona-Lauridsen
• Bearbeitet 28. September 2023 20:54
• 0 Stimmen

1. Guide
2. ...
3. End-user guide for Help Center
4. About semantic search and how it works

Viachaslau Skorbezh Thank you for pointing this out. By mistake, we had forgotten to add the Help center languages that are supported via crowdsourcing. We will add Ukranian together with the other...

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• Gorka Cardona-Lauridsen
• Erstellt 25. August 2023 10:25
• 1 Stimme

1. Guide
2. ...
3. End-user guide for Help Center
4. About semantic search and how it works

Mike McGuffie Assuming that the text is written in the article editor and thus part of the article content it will keep being searchable.

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• Gorka Cardona-Lauridsen
• Erstellt 9. August 2023 14:01
• 0 Stimmen

1. Community
2. Feedback - Developer Platform
3. SEMRUSH crawl returns 403 errors on Zendesk links

Koen Doodeman Henrique Vilela Thanks for reporting this. We are working on finding the issue. Are you still experiencing it?

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• Gorka Cardona-Lauridsen
• Erstellt 8. August 2023 13:09
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing Secure end-user experience integrations for Help center

Ahmed Zaid Thank you for your feedback! We are evaluating the option of adding the ability to determine your own secret. Do you have other use cases in mind than messaging integration in the Help c...

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• Gorka Cardona-Lauridsen
• Erstellt 8. August 2023 10:55
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Kirill Akimov  Can you share some plans for this beta requests list? You can find a non-exhaustive list of known limitations that we intend to add in this announcement under "Known limitations". ...

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• Gorka Cardona-Lauridsen
• Erstellt 3. August 2023 14:05
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing display custom fields in new request list experience

Clint Huffman there is unfortunately still some limitations that we would like to solve before we take it out of Open Beta and I can not give you an ETA at this point. However it is important that ...

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• Gorka Cardona-Lauridsen
• Erstellt 3. August 2023 13:52
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing semantic search in Guide

There have been some questions about why semantic search is not yet enabled for some customers so I have added a section to explain it. See Why is semantic search not enabled for my help center? 

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• Gorka Cardona-Lauridsen
• Erstellt 2. August 2023 15:15
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing custom fields filtering in the new request list experience

Jennifer Gillespie Thank you for raising this. I'm having a look at your ticket.

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• Gorka Cardona-Lauridsen
• Bearbeitet 2. August 2023 11:18
• 0 Stimmen