Gorka Cardona-Lauridsen

1. Community
2. Feedback - Help Center (Guide)
3. Can I use react to make Help Center Theme?

Rajan That is unfortunately not possible, but I would like to understand why you want to do that and why the ability to use REACT in .hbs templates is not sufficient.Could describe the benefits you...

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• Gorka Cardona-Lauridsen
• Erstellt 16. März 2023 12:50
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Updating your Github-managed theme in Guide

Ahmed Zaid You can automate theme updates using GitHub actions and our Themes API.

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• Gorka Cardona-Lauridsen
• Erstellt 15. März 2023 15:25
• 1 Stimme

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling Google Analytics for your help center

Alyssa and Adam Goodell If you already have GA4 tracking set up with GTM in your help center, then you should not add your tracking ID to the GA4 setting in Guide as it would cause the script to ru...

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• Gorka Cardona-Lauridsen
• Erstellt 14. März 2023 11:21
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Shana Blackstone We don't currently have this functionality planned, but I have recorded your feedback in our prioritization tool together with similar requests and we will continuously evaluate wh...

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• Gorka Cardona-Lauridsen
• Erstellt 2. März 2023 11:15
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Tanawat Oonwattana At the moment I can't give you an expected timeline as we are juggling several priorities. I can probably give some more information by end of march.

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• Gorka Cardona-Lauridsen
• Erstellt 28. Februar 2023 14:25
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Creating custom pages in the help center

Hi Rajan the file format of Help Center theme templates including custom pages is .hbs which is the files we input in our serverside rendering engine. In the .hbs files you can use HTML, JS, CSS, C...

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• Gorka Cardona-Lauridsen
• Erstellt 28. Februar 2023 12:38
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Recently Zendesk format Changed how tabs are displayed

alan coler This is unfortunately not my domain. This topic you posted in it feedback for the Help Center (Guide) part of Zendesk, but this feedback belongs to my colleagues at Ticketing System (Sup...

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• Gorka Cardona-Lauridsen
• Erstellt 23. Februar 2023 10:28
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Recently Zendesk format Changed how tabs are displayed

alan coler The image issue could possibly have something to do with your cookie settings, though it worked for me even with only Essential cookies accepted. I you still experience it try accepting ...

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• Gorka Cardona-Lauridsen
• Erstellt 22. Februar 2023 14:17
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Can I use react to make Help Center Theme?

Rajan you can use REACT or any other library in your theme if you have the custom theme features and the rights to edit the code of your theme.This means that you have to be on the Guide Profession...

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• Gorka Cardona-Lauridsen
• Erstellt 20. Februar 2023 13:49
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. The visibility of Lookup Relationship fields on ZenDesk HelpCenter

Hi Omair, the native help center request form does not currently support lookup fields, but we have it on our roadmap, though I can't currently give you an ETA.

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• Gorka Cardona-Lauridsen
• Erstellt 20. Februar 2023 13:30
• 1 Stimme