Greg Katechis

1. Community
2. Zendesk Suite Q&A
3. Duplicate Button Showing Up?

Obviously you can design this in any way that feels best to you! I would just say that in my 7 years working here, I've never heard about anyone having issues with that. As a matter of fact, if you...

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• Greg Katechis
• Erstellt 23. September 2022 17:24
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1. Community
2. Zendesk Suite Q&A
3. Duplicate Button Showing Up?

From a UX perspective, I wouldn't recommend doing that. The center of the display is logically setup for your content, if you place a ticket submission form in the middle of that, it will be confus...

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• Greg Katechis
• Erstellt 23. September 2022 17:08
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1. Community
2. Zendesk Suite Q&A
3. Duplicate Button Showing Up?

I'm not sure what you were specifically trying to accomplish here, but you duplicated the category/section blocks and have different information in there. You've also put a link to submit a request...

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• Greg Katechis
• Erstellt 23. September 2022 17:00
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1. Community
2. Zendesk Suite Q&A
3. Can we add a disclaimer to a custom dropdown field when a specific value is selected?

Hi Johnny! This is definitely possible, however the implementation is entirely up to you. I would recommend reading through these MDN docs on the topic.

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• Greg Katechis
• Erstellt 23. September 2022 16:41
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1. Community
2. Zendesk Suite Q&A
3. Duplicate Button Showing Up?

Hi Ray! I see you have a couple of posts regarding the customization of your help center. Could you please provide the code that you're using here? Without out, we would have no way of knowing what...

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• Greg Katechis
• Erstellt 23. September 2022 16:35
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1. Community
2. Zendesk Suite Q&A
3. The feasibility to embedded GUIDE content into our own page.

Hi Amy! You can't iframe any part of Zendesk, include the help center as note in this post. You could use the API to do this manually, but the implementation of that would be up to you.

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• Greg Katechis
• Erstellt 23. September 2022 16:30
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1. Community
2. Zendesk Suite Q&A
3. 403 error when creating request via API

Hi Ahmed! A 403 is an indication that you don't have access to the resource. Do you have different permissions in the other instance?

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• Greg Katechis
• Erstellt 23. September 2022 16:28
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1. Community
2. Zendesk SDKs
3. Zendesk Messaging SDK iOS not receiving Push notification

No, APNS has nothing to do with Zendesk, it is entirely an Apple service. We have no way of knowing when your certs will expire. 

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• Greg Katechis
• Erstellt 23. September 2022 12:56
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Failed to install app: Error creating requirements

Glad that helped! Our team has been going through our docs trying to find friction points like this and pushing changes through or requesting entire rewrites. Please let us know if you run into any...

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• Greg Katechis
• Erstellt 23. September 2022 01:10
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1. Community
2. Zendesk APIs
3. 'Unauthorized' getting side conversations from API but successful getting ticket

Glad to hear that worked! I also wanted to let you know that our dev team was able to implement a quick fix to resolve this and it's working as expected now! So you could theoretically go back to C...

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• Greg Katechis
• Erstellt 23. September 2022 00:59
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