Greg Katechis

1. Community
2. Zendesk APIs
3. About controlling IP restrictions by API

Hi there! At this time, we don't have the ability to restrict IPs from our API. I would recommend sharing your feedback request in our forum here to get your use case in front of the right people.

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• Greg Katechis
• Erstellt 25. September 2023 20:21
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1. Community
2. Zendesk SDKs
3. ios p8

Hi there! The guidance that we have with APNS is to utilize P12, not P8, therefore I can not provide any instructions on making it work with P8. Is there any reason that you can not use the P12 keys?

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• Greg Katechis
• Erstellt 25. September 2023 19:56
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1. Community
2. Zendesk SDKs
3. iOS - Attachments UI is hidden underneath the keyboard in the Submit Ticket

Hi Justin! If you're testing this in Xcode, it's very likely that this is related to a known issue that we have for wired keyboards. If the issue is still present when installed on a phone, take a ...

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• Greg Katechis
• Erstellt 25. September 2023 19:54
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. 422 Unprocessable Entity when Calling secure API with JWT using client.request()

Hi Xavier! The issue here could be related to any number of different situations, although the first thing that I would guess is that this is being tested locally. Are you seeing this issue occur w...

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• Greg Katechis
• Erstellt 25. September 2023 15:59
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1. Community
2. Zendesk SDKs
3. Android SupportSDK CreateRequest Error When using Anonymous Identity

Hi Marcus! If you're still experiencing this issue, we will need more information from you. Please follow the instructions in this article so that we can best assist.

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• Greg Katechis
• Erstellt 25. September 2023 15:55
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1. Community
2. Zendesk APIs
3. Export webpath

Hi Pauline! When you're exporting user data in Zendesk, you're exporting information that is saved to their user profile. Since a webpath can change for a user each time they visit your site, this ...

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• Greg Katechis
• Erstellt 6. September 2023 14:45
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1. Community
2. Zendesk SDKs
3. Custom web SDK widget getting error when connecting

Hi Will! It's difficult to say based on this information, as I've never seen those error codes before. What differences do the clients have within their Zendesk instances? Do they have different pl...

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• Greg Katechis
• Erstellt 6. September 2023 14:37
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1. Community
2. Zendesk APIs
3. Zendesk Create Articles API

Hi there! If you're looking to make an article appear higher in sections/categories, you can use the promoted property in the article object. If that isn't what you were looking for, could you prov...

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• Greg Katechis
• Erstellt 5. September 2023 16:41
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1. Community
2. Zendesk SDKs
3. How to use the formdata in the client request method?

Hi Balu! The Zendesk client.request method is documented here and shouldn't require much modification, if any, from the above code that you already have in place.

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• Greg Katechis
• Erstellt 5. September 2023 16:39
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. How to listen to Agent Status changes with the Voice Api

Hi again! You can do this using the Unified Agent Statuses API. Take a look at this example to see how you can accomplish this.

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• Greg Katechis
• Erstellt 5. September 2023 16:30
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