Jacquelyn Brewer

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

New EAP for Support: Access log API The Access log API provides access to a 90 day record of what agents have accessed in your account. We call these the “read” events and the Access log API is you...

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• Jacquelyn Brewer
• Erstellt 1. April 2022 19:20
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1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

New EAP for Admin Center: A unified way to set agent status across Support, Messaging, and Talk Rather than needing to manually maintain separate statuses for Support, Messaging, and Talk, the Agen...

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• Jacquelyn Brewer
• Erstellt 1. April 2022 16:26
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1. Support
2. ...
3. Extending Zendesk Support
4. Converting HTTP targets to webhooks

Dave Kaminsky (Qumulo) Chris posted the following comment on the Announcement about support for placeholders: https://support.zendesk.com/hc/en-us/articles/4408826284698/comments/4411110247322. In ...

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• Jacquelyn Brewer
• Erstellt 18. Februar 2022 21:22
• 0 Stimmen

1. Support
2. ...
3. Extending Zendesk Support
4. Converting HTTP targets to webhooks

Yaniv Dayan - About a week ago we updated the announcement with information about webhooks created by Zendesk integrations, including Jira. Here's a link to a comment that summarizes the changes: h...

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• Jacquelyn Brewer
• Bearbeitet 2. Februar 2022 21:07
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing the deprecation of HTTP targets and conversion to webhooks

Jalerson Lima, the automated migration and deprecation process begins February 22, 2022. It will take some time to perform the migration for all accounts, so it's impossible to give a precise date ...

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• Jacquelyn Brewer
• Erstellt 24. Januar 2022 17:04
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

New EAP for Support and Messaging: New routing for tickets and messages by priority and agent availability Zendesk has a variety of ways to route tickets, but the new Routing EAP provides a way to ...

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• Jacquelyn Brewer
• Erstellt 11. Januar 2022 21:58
• 0 Stimmen

1. Support
2. ...
3. Extending Zendesk Support
4. Converting HTTP targets to webhooks

Drago Markov The migration is currently only for HTTP targets. URL targets aren't being deprecated or migrated at this time, though you can manually recreate your URL targets as webhooks if you'd l...

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• Jacquelyn Brewer
• Erstellt 17. November 2021 18:07
• 0 Stimmen