Jake Bantz
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Neueste Aktivität von Jake Bantz-
Hi Oded - can you submit a ticket with our support team? We'd love to gather more details about what you're experiencing. Feel free to include a link to my comment here in case they want to reach o...
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Ian Marston do you mean you want intelligent triage to ignore specific tickets altogether based on certain conditions? If that's the case - at this time the only way to include/exclude tickets from...
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Lisa Sedlak, Lila is right on with their suggestion. There is a limitation that using these workarounds, it is not possible to hide the article from search (this is discussed a little earlier in th...
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CJ Johnson - Intelligent triage will detect the language for all new tickets for any channels enabled for intelligent triage. The alternate methods of language detection are focused particularly on...
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Hi Justin! Can you make sure you don't have a trigger that is automatically assigning the brand for that form? If the brand changes in Support, that will control which brand where that ticket is av...
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Hi Yvonne, ticket fields and forms are managed from within the Zendesk Support interface. Depending on your plan type, you can view what options are available by following the content attached to D...
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Hi Shweta, with the native functionality it is not possible to filter by article labels and present only those articles.
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Hello! First, I would recommend removing the request placeholder from the Header template since you don't want it to appear for any users. Next, know that our default Copenhagen theme has a request...
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You hit the nail on the head Robert! Wrapping the signed in condition around the ticket form will hide it for anonymous users as well. You could even include a message as an alternative (using an '...
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Thanks for the tip Diziana. I did want to advertise that we now have some built in functionality to allow you to check if a user has signed in. Here's the sample code: {{#if signed_in}} {{link 'new...