James Hanley

1. Zendesk updates
2. Announcements
3. Announcing the new Customer Profile Page and Activity Timeline open beta

Hey Ahmed Zaid, I can confirm there are some changes forthcoming with Custom Objects, and yes they will eventually be part of the Related tab. Hey Fiona, you've stumbled across another one of our b...

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• James Hanley
• Erstellt 27. März 2023 05:42
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1. Community
2. Zendesk Suite Q&A
3. syncing users into the correct organization based on azure AD information.

Hey Daniel, There might be a more knowledgable member of the community, or the Zendesk product team, on the Azure integration. I will focus on the automatic adding of users to organizations part of...

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• James Hanley
• Bearbeitet 27. März 2023 05:21
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1. Community
2. Feedback - Ticketing System (Support)
3. Custom Field Filtering

Hey Stacy, thanks for detailing your use case, it's very helpful. I'm not sure if this is suitable, but I'm wondering if Lookup Relationship Fields can help you here. As an example, you could setup...

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• James Hanley
• Bearbeitet 27. März 2023 05:08
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1. Community
2. Feedback - Ticketing System (Support)
3. Notification when a new user register

Hey Simon, Zendesk doesn't send an email notification when a new user is created, however you should be able to achieve your outcome using our platform. For low code, admin friendly solution, both ...

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• James Hanley
• Bearbeitet 27. März 2023 04:41
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Offizieller Kommentar

1. Community
2. Zendesk Suite Q&A
3. Organize Columns on the Organizations Page

Thanks Mark, I appreciate you confirming. I've marked this item as Not Planned so that fellow community members can see it and upvote. I definitely acknowledge there is a desire to add custom field...

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• James Hanley
• Erstellt 28. Februar 2023 01:26
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing the new Customer Profile Page and Activity Timeline open beta

Hey Ahmed Zaid, James here from the product team. At the moment the page is still in Beta, so it's missing some capabilities, such as setting end user access on the org. We're also evaluating some ...

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• James Hanley
• Erstellt 26. Februar 2023 23:09
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Organize Columns on the Organizations Page

Hey Mark Molloy, James here from the product team, thanks for your feedback. We don't have anything planned to enable configurable columns on the Organizations page just now, but it would be great ...

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• James Hanley
• Erstellt 26. Februar 2023 23:00
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add the ability to search for custom organisation fields

Hey Craig, James here from the product team. This should be achievable by searching using the following syntax in the search box; org_field_key:value This article should be able to give you some mo...

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• James Hanley
• Erstellt 25. August 2022 06:54
• 1 Stimme

Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Organization Merge - We want your feedback!

Hello Zendesk Community, I'm writing to you today to bring you an update on the progress of Organization Merge.After considerable effort, we have made the difficult decision to pause further develo...

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• James Hanley
• Erstellt 18. August 2022 04:03
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Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hello Zendesk Community, I'm writing to you today to bring you an update on the progress of Organization Merge. After considerable effort, we have made the difficult decision to pause further devel...

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• James Hanley
• Bearbeitet 18. August 2022 03:58
• 0 Stimmen