James Hanley
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Neueste Aktivität von James Hanley-
Hey Efthymis Kouzelis, James here from the Zendesk product team. I'm pleased to let you know that you can see a list of all organizations created in June by navigating to the Organziations page and...
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Hey Hsin-Hui Huang, James here from the Zendesk product team. If I understand your question correctly, you want to allow a user to see all tickets in an organization. If you update the Users settin...
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Offizieller Kommentar Hello folks, James here from the Zendesk product team. I've taken over management of Customer and Organization Lists from Pari and I wanted to provide a couple of quick updates to the community; Fi...
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Hey Laura, James here from the Zendesk product team. This sounds like something that can be solved by creating a Sharing Agreement between the two Zendesk instances. Here is some information about...
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Hey Chris, James here from the Zendesk product team. Orgs allow you to automatically map users who share the same email domain. There might be another way to achieve this that a member of the commu...
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dsteinberg, Jon Miron quick question, if there was no option to sign into Guide would that be a solution for your scenario? We have a detailed guide on how to provide email-only support. Additional...
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Hey Reba Hoeschler, we're still investigating root cause. Our engineering team are reviewing the code to see if we're sending Welcome Emails when we shouldn't, if we find a bug, we will make a cod...
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Hello folks, I wanted to provide an update to this thread before the week is out. We have created an engineering task for one of our teams to investigate if we're sending welcome emails to user acc...
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Thanks John Evans this information is really helpful. I have a few followup questions, so I'm going to create a ticket on your behalf so that we can continue the conversation going. If anybody else...
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Hello folks, firstly my apologies that you're struggling with this, You have my assurances that we will get to the bottom of it. I'm currently investigating what is happening, the welcome emails ha...