Jason Schaeffer

1. Support
2. ...
3. Ticket management
4. Changing your ticket ID starting number

Request #10789897 "Conversation with Kyle Davis" was closed and merged into this request. Last comment in request #10789897: (1:04:53 PM) Z Bot: Hi there. (1:04:53 PM) Z Bot: I'm Z Bot. (1:04:53 ...

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• Jason Schaeffer
• Erstellt 8. September 2022 18:32
• 0 Stimmen

1. Talk
2. ...
3. Talk basics
4. Understanding how Talk calls become tickets

Hi Jake, If you are receiving Talk tickets, you do have a live number in your account. You can delete this number whenever you would like by following the below steps:To delete a line In Admin Cen...

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• Jason Schaeffer
• Erstellt 17. Mai 2022 20:23
• 0 Stimmen

1. Chat
2. ...
3. Live chat departments, triggers, operating hours, and routing
4. Can I reapply the department after a timed-out chat visitor reconnects?

Hello, Thank you for the callout, I will be sharing this feedback with out product team. Messaging is still relatively new and there will be improvements and updates made along the way. Thanks!

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• Jason Schaeffer
• Erstellt 4. Mai 2022 14:26
• -1 Stimmen

1. Sell
2. ...
3. Sell basics
4. Searching the data in your Sell account

Hi Marcin, Using the Communication Center, you can search for email messages and refine your list of messages by, for example, choosing to only view your leads in the Inbox.There is some additional...

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• Jason Schaeffer
• Erstellt 4. Mai 2022 14:25
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Firewall / Pop Up Blocker - Live chat button

Hi Peter, Based on the issue being isolated to the users Laptop. I would first have them try from an Incognito window to see if it was just an issue with their browser or they do in fact have a pop...

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• Jason Schaeffer
• Erstellt 2. Mai 2022 14:20
• 0 Stimmen

1. Sell
2. ...
3. Managing users
4. Understanding groups and teams in Sell

Hi Jessica, Sell groups cannot be deleted from the user hierarchy, but admins can effectively remove a group from active duty by changing the group designation for each user presently associated wi...

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• Jason Schaeffer
• Erstellt 2. Mai 2022 14:05
• 0 Stimmen

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I track satisfaction ratings with comments?

Hi Trinity, The best resource we have for this is linked for you below. It will discuss responding to Bad Satisfaction and how to overall improve your score. Improving-satisfaction-ratings.Thanks! 

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• Jason Schaeffer
• Erstellt 27. April 2022 14:37
• 0 Stimmen

1. Community
2. Zendesk Sell Q&A
3. Zendesk-Support-UserCreated

Hi Alex, The best solution for that at this time is creating a user tag and then using the user tag as a condition for an automation/trigger that can then use a Webhook as an action. Thanks!

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• Jason Schaeffer
• Erstellt 27. April 2022 14:15
• 0 Stimmen

1. Community
2. Zendesk Sell Q&A
3. Sell Mobile: Activity Filter

Hi Roland,Please refer the below article which will cover how to use filters and lists on the Sell Mobile App. I will provide steps for both IOS and Androids:Creating-filters-and-lists-on-iOS Creat...

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• Jason Schaeffer
• Erstellt 14. April 2022 14:54
• 0 Stimmen

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Working with Chat triggers

Hello! It is possible you are accessing it from the Admin Center and not in the actual Chat product. Depending on when you enabled Messaging you may need to disable and re enable to see these optio...

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• Jason Schaeffer
• Erstellt 14. April 2022 14:47
• 0 Stimmen