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Jean-Francois Weston

Beigetreten 16. Apr. 2021

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Letzte Aktivität 31. Mai 2023

Zendesk Customer Care

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Community-Kommentar Q&A - Help center and community
Hey Damon,
I have sent you an answer in the ticket opened, already.
Bests

Kommentar anzeigen · Gepostet 31. Mai 2023 · Jean-Francois Weston

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Community-Kommentar Q&A - Help center and community
Hi Damon. 
I see you have created a conversation for our technical support team, with the same question.
I will reach out in this conversation then, if this suit.
Thank you

Kommentar anzeigen · Gepostet 31. Mai 2023 · Jean-Francois Weston

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KommentarMesure de la réussite
Bonjour Mourad, comme écrit dans l'article Où est l’option d’exportation de données ? pour accéder aux fonctionnalités d'exportation dans votre compte, il faut prendre contact avec notre équipe d’assistance pour demander leur activation. Je vais créer un ticket en votre nom pour adresser cette requête et reviens vers vous. Cordialement

Kommentar anzeigen · Gepostet 14. Juli 2022 · Jean-Francois Weston

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KommentarApps and the Zendesk Marketplace
Hi Ravindranath, In order to know the full set of commands available with this functionality, I would recommend you read the following article ZCLI documentation on GitHub. And for information, here is the developers' documentation on Using the Zendesk Command Line Interface (ZCLI)
I hope this helps

Kommentar anzeigen · Gepostet 30. Mai 2022 · Jean-Francois Weston

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Community-Kommentar Feedback - Reporting and analytics (Explore)
Bonjour Frédéric, Malheureusement il n'est pas, actuellement, possible d'avoir un redimensionnement automatique des tableaux que vous avez créés dans le module Explore de Zendesk.
Néanmoins, soyez assuré que notre équipe produit consulte régulièrement les feedbacks de nos utilisateurs afin d'adapter la feuille de route des futurs développements de nos produits.
Voici un article sur les fonctionnalités des tableaux pour information : Utilisation des tableaux

Kommentar anzeigen · Gepostet 04. Apr. 2022 · Jean-Francois Weston

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KommentarTicket customization
Hi Ann, Would you have set conditions to ticket forms with conditional ticket fields?
Because that could explain why you still have the different forms for your users to choose from.
Have a look at this article Understanding and optimizing ticket forms

Kommentar anzeigen · Gepostet 01. Nov. 2021 · Jean-Francois Weston

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Community-Kommentar Q&A - Objects, workspaces, and rules

Hey Anita, natively, it is not yet possible to change the color of part of the description in macros.

Kommentar anzeigen · Gepostet 26. Okt. 2021 · Jean-Francois Weston

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Community-Kommentar Q&A - Talk and text

Hi Adela and thank you for reaching out to the Technical support of Zendesk.
There are several ways to measure the Talk productivity in Zendesk.
One of them will be using the Talk Dashboard and for this you will need to click the Admin icon in the sidebar, then select Channels > Talk. Click the Dashboard tab then select the number or numbers you want to view data for.

I recommend you consult the following article: 
Analyzing call activity wit the Talk dashboard  
and especially the chapter Viewing agent activity for Talk Professional. That applies if you have the Professional Talk Version.

I hope this answer your question, and remain available if you need more details.
Regards

 

Kommentar anzeigen · Gepostet 30. März 2021 · Jean-Francois Weston

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KommentarMultiple language support

Hi Omar and thank you for reaching out. I think you have used the best way to handle the situation. And I can't provide another way that would be less tedious or more efficient. Enjoy the rest of your day Omar, and stay safe!

Jeff | Zendesk Advocate | EMEA
support@zendesk.com

Kommentar anzeigen · Gepostet 24. März 2021 · Jean-Francois Weston

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KommentarHow to get help with phone call problems in Talk

Hi Florian, to improve the situation, when you have a high Jitter, you could, if you are connected in Wi-Fi change to an Ethernet cable connection as well as verify that the setting of your network are done according to this article https://support.zendesk.com/hc/en-us/articles/115005468288-Talk-network-requirements. Those two steps would be the first to take to improve the situation. Regards

Jeff | Zendesk Advocate | EMEA
support@zendesk.com

Kommentar anzeigen · Gepostet 17. Feb. 2021 · Jean-Francois Weston

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