Jennifer Rowe

1. Account
2. ...
3. Global security and user access
4. Managing security settings in Admin Center

Hi Federico Vitale, Check out this article and see if it helps:Enabling anyone to submit tickets Let us know. And good luck!

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• Jennifer Rowe
• Erstellt 6. Januar 2023 23:10
• -1 Stimmen

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Migrating to the Zendesk Agent Workspace

Thanks for letting us know, Lila Kingsley! We'd get that fixed.  

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• Jennifer Rowe
• Erstellt 3. November 2022 22:30
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting and editing links in articles

Hi Rebecca,We haven't published anything about the script we use and I don't know anything more about it.  The person on our team who created the script is currently on leave, but I'll ask him to p...

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• Jennifer Rowe
• Erstellt 24. Oktober 2022 21:33
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting and editing links in articles

Hi Rebeca Hernandez I know you might not have dev resources to help with this, but just thought I'd mention that we run a script to update links in all our translations when we publish them. That's...

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• Jennifer Rowe
• Erstellt 13. Oktober 2022 16:06
• 1 Stimme

1. Community
2. Zendesk Beta - Omnichannel routing and agent status
3. Welcome to the Omnichannel Routing beta release community

Hi @...You must have Messaging enabled in your account. Otherwise you won't see the Omnichannel routing option. 

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• Jennifer Rowe
• Erstellt 26. September 2022 15:56
• 0 Stimmen

1. Guide
2. ...
3. Self-service best practices
4. Best practices: Developing content for your knowledge base

Thanks for letting us know about the broken links, Kalle Windefalk.I've removed both links. They were pointing to very old, archived community posts. Thanks again for the heads up!  

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• Jennifer Rowe
• Erstellt 12. September 2022 17:41
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

Correction: The Messaging dataset EAP that we posted earlier today is currently restricted and not taking new signups. We'll let you know if that changes. Sorry for the confusion!

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• Jennifer Rowe
• Erstellt 23. August 2022 22:30
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. What's New quarterly roundup: August 2022

Hi Maik Künnemann and Rafael Santos,So sorry for the confusion on the new trigger action and condition. Looks like there was a slight delay, so our timing was off with this What's New announcement....

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• Jennifer Rowe
• Bearbeitet 1. August 2022 15:58
• 1 Stimme

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: June 2022

Hi CJ Johnson Here's the announcement for malware scanning. Looks like the rollout is supposed to be complete this week.  And I'm checking on the other question about up/down votes for you. Thanks!  

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• Jennifer Rowe
• Erstellt 13. Juli 2022 20:25
• -1 Stimmen