JJ Miclat

Hey Danny Chrismas!

Re spacing: The new product tray follows the spacing for our Garden menu component - https://garden.zendesk.com/components/menu

This brings more consistency to all menu experiences throughout the product, since most of them are using the Garden menu component. Since the product tray is by far the most prominent menu in the product, we would certainly be up to making changes if we found usability was not ideal for large volume of users. A great thing for us to test and iterate on in the future!

Re hover: Yes! The menu items will change to light blue on hover or focus (with a darker blue bar on the left side) and a darker blue to indicate current selection. This image might be helpful to illustrate this -

Zendesk freut sich, die Veröffentlichung einer neuen Version der Produktleiste anzukündigen. 

Diese Ankündigung enthält folgende Aspekte:

• Was ändert sich?
• Warum nimmt Zendesk diese Änderung vor?
• Was muss ich tun?

Was ändert sich?

In der Produktleiste können Zendesk-Benutzer schnell und einfach zwischen unterschiedlichen Zendesk-Produkten wechseln. Weitere Informationen finden Sie unter Wechseln zwischen Zendesk-Produkten. In dieser neuen Version führen wir mehrere Erweiterungen ein, um das Benutzererlebnis zu verbessern:

• Neue Symbole für alle Produkte sorgen für einen aktualisierten und modernen Look.
• Aktualisierte Produktreihenfolge zur Verbesserung der Benutzerfreundlichkeit.
• Ein monochromes Erscheinungsbild zur übersichtlicheren visuellen Darstellung und verbesserten Zugänglichkeit.
• Produktnamen wurden aktualisiert, damit sie den Zweck der einzelnen Produkte besser widerspiegeln. Alle anderen Produktnamen bleiben unverändert.
  • Wissen(früher Guide)
  • Voice (früher Talk)
  • Analytics (früher Explore)
  • Community (früher Gather)
  • Sales (früher Sell)

Warum nimmt Zendesk diese Änderung vor? 

Diese Aktualisierungen sind Teil unserer Verpflichtung, die neuen Konventionen für Produktnamen von Zendesk zu übernehmen, die die Funktionalität der einzelnen Produkte klarer kommunizieren sollen. Kunden haben diese neuen Namen möglicherweise bereits in unseren Marketingmaterialien und Mitteilungen anderer Art bemerkt. Diese Version ist ein weiterer wichtiger Schritt zur Angleichung unserer Produktreferenzen im gesamten Zendesk-Ökosystem.

Neben den Namensaktualisierungen konzentrieren wir uns auf die Verbesserung der Barrierefreiheit, damit sich alle Benutzer effizient in unseren Produkte bewegen können.

Was muss ich tun? 

Wir empfehlen den Kunden, ihre Agenten auf diese bevorstehenden Änderungen hinzuweisen, insbesondere auf die Aktualisierung der Produktnamen. Diese proaktive Kommunikation trägt zur Vermeidung von Verwirrung bei und spart Zeit bei der Umstellung.

Falls Sie Feedback oder Fragen zu dieser Ankündigung haben, dann besuchen Sie unserCommunity-Forum, in dem wir das Produkt-Feedback der Kund:innen sammeln und verwalten. Wenn Sie allgemeine Hilfe zu Ihren Zendesk-Produkten benötigen, wenden Sie sich an den Zendesk-Kundensupport.

Hey Jason!

I hear you, and other customers have as well. 

Last year, we launched the ability for admins to customize their Agent Workspace (for their agents), via Layout Builder. You'll be able to change the:

• order of messages in the conversation log, you could configure messages to show up in ascending or descending order based on what time they were delivered
• position of the composer versus the conversation log, you configure the composer to be at the top and the log to be at the bottom, or vice-versa

Layout Builder is only available for Enterprise customers today, but we're looking to open it up to Professional customers by H2 of this year. 

Hope this helps!
 

Cheers,

JJ

Hey folks!

We're looking to open up Layout Builder to additional plans in 2024.

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder for Agent Workspace community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder for Agent Workspace community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey Scott Patterson,

Thanks for your patience! The ability to change the order of messages and/or alter the location of the composer is now live. If you've signed up for the Layout Builder EAP, you should already see it in your account. More info here - https://support.zendesk.com/hc/en-us/articles/6070249202202

Cheers,
JJ

Hey everyone,

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.

It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.

The link to register can be found here, we'd love to see you all there.

Cheers,
JJ

Hey everyone,

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.

It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.

The link to register can be found here, we'd love to see you all there.

Cheers,
JJ