Hey again, Gadi,

Thanks for following up!

So first things first, "repeat" datasets don't necessarily mean something's broken. In Explore, you can create copies of the datasets that already exist:

That section comes from the article Choosing and Creating Datasets. Feel free to have a look for further context!

If you select the button "New Dataset" and choose to name it the same thing as the dataset that already exists, it will display as what looks like a "duplicate" of sorts. Here's an example of that sort of behavior where I created datasets with either similar or the exact same name as other pre-configured datasets:

Regarding the metric you're looking for:

Start on the Queries tab and select "Create Query"
We want the pre-build dataset named "Support: Ticket Events"
Once in the query builder, click "Add" next to Metrics and select Updates > Agent Updates

You should then be able to add the Rows and Filters I mentioned in my first reply, giving you what I hope is a query equivalent to the Insights report you initially referenced.

Give this a shot and if you're still experiencing issues, reach back out and we'll bring things into a ticket!