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Joe Beaudoin

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    Joe Beaudoin hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Metric or Attribute for WIthout a Tag

    Hi Melissa, Thanks for your question! I did some playing around and I believe I've got the formula you need: IF (NOTCONTAINS([Ticket Tags],"jira_escalated"))THEN [Ticket ID]ENDIF I was able to get ...

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    Joe Beaudoin hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Agent last login report

    Hey Gadi, Thanks for keeping me in the loop on this. I'll be reaching out in a ticket to you, directly! Talk soon.

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    Joe Beaudoin hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Agent last login report

    Hey again, Gadi, Thanks for following up! So first things first, "repeat" datasets don't necessarily mean something's broken. In Explore, you can create copies of the datasets that already exist: ...

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    Joe Beaudoin hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Agent last login report

    Hey Gadi! Thanks for reaching out! I was able to create what I believe to be a helpful query within the Explore platform, given your specifications: The dataset (top left) I chose was Ticket Event...