Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen

John Espina
Beigetreten 13. Mai 2021
·
Letzte Aktivität 08. Nov. 2023
Folge ich
0
Follower
0
Gesamtaktivitäten
31
Stimme
1
Abonnements
17
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von John Espina
John Espina hat einen Kommentar hinterlassen
This is a very helpful; article
Kommentar anzeigen · Gepostet 08. Nov. 2023 · John Espina
0
Follower
1
Stimme
0
Kommentare
John Espina hat einen Kommentar hinterlassen
Remember to share as many details as you can now so our team can provide the most helpful first reply.
Kommentar anzeigen · Gepostet 29. Juni 2023 · John Espina
0
Follower
0
Stimmen
0
Kommentare
John Espina hat einen Kommentar hinterlassen
Hi Matthew,
I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996.
For now, I will be closing this ticket to avoid confusion.
John Espina | Customer Advocate
Kommentar anzeigen · Gepostet 13. Aug. 2021 · John Espina
0
Follower
0
Stimmen
0
Kommentare
John Espina hat einen Kommentar hinterlassen
Hi Matthew,
In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s.
Please see this link: https://support.zendesk.com/hc/en-us/articles/360002031267-How-can-I-fix-Zendesk-Chat-is-not-enabled-for-you-error-
I hope this helps,
John Espina | Customer Advocate
Kommentar anzeigen · Gepostet 12. Aug. 2021 · John Espina
0
Follower
0
Stimmen
0
Kommentare
John Espina hat einen Kommentar hinterlassen
Hi Rachel,
In regards to your concern, there are some workarounds that you can perform to try re-evaluating the CSAT score of the customer.
Here are some article links that you can refer to: https://support.zendesk.com/hc/en-us/community/posts/203457806.
Also, there's a community article that you can check: https://support.zendesk.com/hc/en-us/community/posts/205873008-Reset-satisfaction-rating-to-allow-a-resend-after-improvement-of-situation
I hope this information helps.
John Espina | Customer Advocate
Kommentar anzeigen · Gepostet 12. Aug. 2021 · John Espina
0
Follower
0
Stimmen
0
Kommentare
John Espina hat einen Kommentar hinterlassen
Hi Matt,
In regards to your concern, you can use OAuth 2 to authenticate all your application's API requests to Zendesk. OAuth provides a secure way for your application to access Zendesk data without having to store and use the passwords of Zendesk users, which is sensitive information.
Please check this article: https://support.zendesk.com/hc/en-us/articles/203663836-Using-OAuth-authentication-with-your-application
John Espina | Customer Advocate
Kommentar anzeigen · Gepostet 02. Juli 2021 · John Espina
0
Follower
0
Stimmen
0
Kommentare
John Espina hat einen Kommentar hinterlassen
Hi Edwin,
You can try this formula:
IF (([Ticket created - Date]=DATE_ADD(TODAY(),"day",-1)) AND ([Ticket created - Hour]>16))or (([Ticket created - Date]=TODAY()) AND ([Ticket created - Hour]<17))THEN[Ticket ID] ENDIFIt will give you this: https://www.evernote.com/l/AkCqHHz6LFVGf6vhd_qVcQU_clOmT5K0xTI
Kommentar anzeigen · Gepostet 30. Juni 2021 · John Espina
0
Follower
0
Stimmen
0
Kommentare
John Espina hat einen Kommentar hinterlassen
Hi Nilton,
In regards to that, you actually use the end-points on this article I provided before.
GET /v2/deals/:deal_id/associated_contacts
John Espina | Customer Advocate
Kommentar anzeigen · Gepostet 15. Mai 2021 · John Espina
0
Follower
0
Stimmen
0
Kommentare
John Espina hat einen Kommentar hinterlassen
Hi Nilton,
If a deal has multiple contacts associated with it, you're only able to export the primary contact on the deal. otherwise, you would need to use the API to pull all associated contacts https://developers.getbase.com/docs/rest/reference/associated_contacts
Kommentar anzeigen · Gepostet 11. Mai 2021 · John Espina
0
Follower
1
Stimme
0
Kommentare
John Espina hat einen Kommentar hinterlassen
Hi Monica, I will be creating a ticket with regards to your concern about automation setup.
Kommentar anzeigen · Gepostet 06. Mai 2021 · John Espina
0
Follower
0
Stimmen
0
Kommentare