Justin H
-
Gesamtaktivitäten56
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen1
-
Abonnements34
Aktivitätsübersicht
Neueste Aktivität von Justin H-
Justin H hat einen Kommentar hinterlassen
Hey Jeremy, Just made a ticket to investigate this further. Be on the lookout for an email from Zendesk Support.
-
Justin H hat einen Kommentar hinterlassen
Hey shelley, I suspect that this could be achieved using a custom attribute to filter out tickets with singular engagements.
-
Justin H hat einen Kommentar hinterlassen
Hello Oanh Chau, You should be able to make a report like this in the Support: Tickets Dataset. The screenshot below is a bare bones idea of what metrics and attributes you would need to use: Th...
-
Justin H hat einen Kommentar hinterlassen
Hey Bobby Koch, The backlog snapshots occur at midnight daily. To view the most current totals for outstanding tickets, we recommend using the Tickets dataset.
-
Justin H hat einen Kommentar hinterlassen
Hey Joel Sandi, To answer your first question, you should be able to report on ticket information with an Explore Report using the Guide: Knowledge Capture dataset. There is a set of attributes ca...
-
Justin H hat einen Kommentar hinterlassen
Hey Jacqui, Are you using bookmarks to capture the desired time range in this dashboard?
-
Justin H hat einen Kommentar hinterlassen
Hey Feng! Justin, here, from Zendesk Support. It looks like you opened a ticket with us shortly after posting this, and the solution was to switch the metric aggregator from D_COUNT to COUNT in yo...
-
Justin H hat einen Kommentar hinterlassen
Terry Knox Yeah, that's right. The screenshot below is the test I did in my account, and after reopening the ticket with an end user comment, the NRT target was applied. When the agent replies, the...
-
Justin H hat einen Kommentar hinterlassen
Hey Terry Knox! The use case for these two SLA targets are for agent created tickets. If an agent makes a ticket proactively, then the first reply time and next reply time targets are not applied t...
-
Justin H hat einen Kommentar hinterlassen
Hi CJ, It looks like if you delete an SLA policy, the data for it in Explore will stay on all tickets the SLA policy was applied to. The only difference I am seeing after testing in my account is ...