Karen Beltran

1. People
2. ...
3. Team members and groups
4. Creating custom unified agent statuses

Hi Venkat Bellamkonda, With regards to enabling Omnichannel Routing the account setup should meet the following setup below. You can refer to this related article. https://support.zendesk.com/hc/en...

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• Karen Beltran
• Bearbeitet 5. Mai 2023 04:37
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Show complete list of CC's

Hi Daniel Imbach TEST, This is an expected behavior. What you can do is check on the Ticket Events to see the list of cc users. 

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• Karen Beltran
• Erstellt 2. Februar 2023 06:28
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. How do I stop emails to all users in Zendesk when I create/test in sandbox?

Hi Arielle B, You might want to check on the ticket events first to see what trigger is causing it. After that, you'll just need to deactivate that trigger. Here's how. : https://support.zendesk.co...

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• Karen Beltran
• Erstellt 2. Februar 2023 05:55
• 1 Stimme

1. Explore
2. ...
3. Viewing and using dashboards
4. Exporting dashboard tabs and reports

Hi Paul,Unfortunately, this is not yet possible. You might want to check this related community post about this. https://support.zendesk.com/hc/en-us/community/posts/4409222585114/comments/44092279...

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• Karen Beltran
• Erstellt 28. Dezember 2022 01:21
• 0 Stimmen

1. Community
2. Zendesk Sell Q&A
3. Checkboxes

Hi Admin eVolpe,  It is not possible to make the checkbox field type required for leads, contacts, or deals. To make a custom field required, you will need to choose a different field type.  For mo...

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• Karen Beltran
• Erstellt 27. Dezember 2022 06:39
• 0 Stimmen

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Hi Jason Smith, seems you already have an existing ticket about the issue. We'll go ahead and proceed with the discussion there. 

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• Karen Beltran
• Erstellt 28. September 2022 00:36
• 0 Stimmen

1. Sell
2. ...
3. Using email in Sell
4. Enabling customers to opt out of emails in Sell

Hi <name>,I created a ticket on your behalf and will send it to you via email so we can discuss your xxx concern further.Thank you!

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• Karen Beltran
• Erstellt 17. August 2022 04:29
• 0 Stimmen

1. Sell
2. ...
3. Using Sell smart lists
4. Adding and viewing smart list fields

Hi Dan, I can see here that you also have an open ticket id: 10663777 with the same concern. We'll go ahead and continue the conversation from there. Thanks! 

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• Karen Beltran
• Erstellt 4. August 2022 03:38
• 0 Stimmen

1. Agent guide
2. Customer management and profiles
3. Resending a verification email

Hi Andriana GSince the issue involves credentials. We will create a ticket on your behalf. Thanks!

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• Karen Beltran
• Bearbeitet 4. Juni 2022 06:15
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Explore widget editing layers

Hi Matthew! Thanks for raising this feedback. I'll be creating a ticket on your behalf so that we can troubleshoot further. 

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• Karen Beltran
• Erstellt 4. Juni 2022 05:20
• 0 Stimmen