Kasper Sørensen

1. Community
2. Zendesk Suite Q&A
3. Theming / Influencing the "Edit My Profile" Pop Up

Hi Patrick, But the message you're seeing is only shown to agent users. If you're an end user, you will see something different: The option to edit your contact details right there in the dialog.

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• Kasper Sørensen
• Erstellt 29. März 2022 07:58
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1. Community
2. Zendesk Suite Q&A
3. Theming / Influencing the "Edit My Profile" Pop Up

Hi Patrick, This part of Help Center is not themeable. We have made this decision to ensure that the experience and capabilities of end users is not broken by a mistake in the theme.

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• Kasper Sørensen
• Erstellt 28. März 2022 07:43
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. How to use settings in filter in custom theme

Hi Mikael Nilebacke, I've been looking for an explanation to this, and it turns out that the reason for this not working is that you are comparing a string (the setting) and a number (the article I...

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• Kasper Sørensen
• Erstellt 22. März 2022 13:39
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. How to use settings in filter in custom theme

Hi Mikael Nilebacke What you're trying to do makes sense, it's just a bit syntactically wrong because the "equals" value becomes a string instead of a subexpression. I think this here would work: {...

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• Kasper Sørensen
• Erstellt 21. März 2022 07:58
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Dark Mode for Zendesk Guide

Hi Sara Ledger, Thank you for the great proposal here. We don't have any current plans to implement a dark mode in the default theme, BUT it should be very doable to customize your theme or pick a ...

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• Kasper Sørensen
• Erstellt 16. März 2022 12:51
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Offizieller Kommentar

1. Community
2. Feedback - Help Center (Guide)
3. Ability for Owners to be User Segments

Hi Morgan Thanks a lot for sharing. We're not planning for this feature at the moment but we are happy to collect this important feedback. You mention permissions on articles as a key reason for th...

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• Kasper Sørensen
• Erstellt 1. März 2022 08:15
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. How to separate internal Knowledgeable from users Knowledgeable?

Hi Liran Ben Yosef You can certainly use Zendesk for both internal and external KBs. There are two typical ways to do it: One help center with both internal and external content. In this case you ...

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• Kasper Sørensen
• Erstellt 28. Februar 2022 09:03
• 1 Stimme

1. Community
2. Feedback - Community Forums (Gather)
3. Adding labels (e.g. tags) to posts

Hi Ron de Vries We are not on track with that schedule. The team is actively working on it with my colleague Tetiana Gron. Currently expecting something in Q2 or Q3 due to some dependencies with ot...

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• Kasper Sørensen
• Erstellt 23. Februar 2022 14:44
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Group users to give access to shared messages

One way to do this could be via organizations. You can put users into the same organization and then grant them permission to view organization-level tickets. Some documentation on that here.

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• Kasper Sørensen
• Erstellt 21. Februar 2022 13:45
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Suggestion on Guide Admin permissions

Thank you for the great feedback. We are aware of the need to have more customizable permissions in Guide. We could see this happening either by something like roles applied to the user, or by some...

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• Kasper Sørensen
• Erstellt 10. Februar 2022 10:53
• 0 Stimmen