Kasper Sørensen

1. Community
2. Feedback - Help Center (Guide)
3. The "edited" column of the article list doesn't include metadata changes

Hi Laura Mayer-Sommer Ah sorry, I misunderstood that this was in the Article List view. I thought this was a question related to presentation of the date in the theme. In this case your feedback is...

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• Kasper Sørensen
• Erstellt 29. November 2022 14:43
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. The "edited" column of the article list doesn't include metadata changes

Hi Laura Mayer-Sommer The updated_at field contains this data :-)

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• Kasper Sørensen
• Erstellt 29. November 2022 08:29
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1. Community
2. Feedback - Help Center (Guide)
3. Reset the "Did you find this helpful?" rating for revised articles

Hi Nathan Watts To answer your question: The ability to delete votes is only available via the API (or third party tools that use the API). We currently don't have a timeline for when it might be p...

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• Kasper Sørensen
• Erstellt 23. November 2022 13:24
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About content tags

Hi Mary Paez Regarding converting a label to a content tag, we've gone ahead and created an example script that uses our API to do this. You can read the README and download the script on GitHub! W...

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• Kasper Sørensen
• Erstellt 15. November 2022 15:46
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About content tags

Hi Allison Sargent You can find custom theme instructions in our theming cookbook, the new section Adding content tags to articles and posts.

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• Kasper Sørensen
• Erstellt 15. November 2022 07:58
• 1 Stimme

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About content tags

Hi Mary Paez As always some excellent questions. I'll try my best to answer and hope your concerns go away. Up to 200 tags on your account, and up to 25 tags on a single piece of content (more abo...

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• Kasper Sørensen
• Erstellt 15. November 2022 07:58
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About content tags

Hi Aya Yes if you go to "Guide Admin -> Arrange -> Manage content tags" then you can click a content tag and rename it in the side-panel to the right.

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• Kasper Sørensen
• Erstellt 14. November 2022 08:54
• 2 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Knowledge Article Templates

Hi Tony Maninha - I don't think that what you're describing was ever possible through any app developed by Zendesk. But I wonder if maybe it is offered via a third party  app in the app marketplace.

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• Kasper Sørensen
• Erstellt 8. November 2022 15:50
• -1 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Knowledge Article Templates

Hi Tony Maninha - I'm sorry to hear your frustration. And your message confuses me a bit, I have to admit. What KCS feature has been removed in your mind? Because in my mind there hasn't been anyth...

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• Kasper Sørensen
• Erstellt 8. November 2022 15:09
• -1 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing content tags for articles and posts

Hi Sanobar Khwaja If your search screen does include the right fiilters, then it's probably because the theme needs to be updated. We've added a section in the theming cookbook which walks through ...

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• Kasper Sørensen
• Erstellt 8. November 2022 14:50
• 0 Stimmen