Katarzyna Karpinska

1. Zendesk updates
2. Announcements
3. Announcing content blocks enabled by default in all articles

Hi Pat Higgins, I'll address your last question first and hopefully won't make it too confusing. In the near future, all the articles in the editor view will have new ids. Once they receive these n...

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• Katarzyna Karpinska
• Erstellt 24. August 2023 14:34
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Export article list as CSV

Hi Tim,  Thank you for your feedback. Export to CSV is not on our immediate roadmap at the moment as we need to focus on other areas of the product. It is, however, a request that keeps reappearing...

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• Katarzyna Karpinska
• Erstellt 23. August 2023 14:12
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Content block ability to use html attributes and to nest elements

While it is true that the content block's editor does not allow for as many HTML tags as article one we plan to balance it in the future by providing more out-of-the-box advanced HTML components. t...

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• Katarzyna Karpinska
• Erstellt 18. August 2023 11:50
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Content Block bug in code view

Hi Libby Tooke-Mitchell, Unfortunately, I don't have any firm timelines for this at this moment, but it's still very high on our priority list. 

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• Katarzyna Karpinska
• Erstellt 18. August 2023 11:42
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Internal Comments on Guide Articles

Hi Maddy Snyder,  Unfortunately, the roadmap linked above is not available anymore and I haven't found time to recreate it yet. Regarding comments on the article, it's still on our roadmap but I do...

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• Katarzyna Karpinska
• Erstellt 18. August 2023 11:40
• -1 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Collapse Article Settings sidebar in editor

Hi Charlotte Davis,  It's in the works :) 

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• Katarzyna Karpinska
• Erstellt 18. August 2023 11:28
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing content blocks enabled by default in all articles

Hi Tobias Hermanns, Thanks for providing the details of your case - it definitely makes it clearer. Unfortunately, to support further development we need to change all the internal (editor) ids in ...

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• Katarzyna Karpinska
• Erstellt 9. August 2023 14:50
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing content blocks enabled by default in all articles

Hi Tobias Hermanns,Please help me understand how is your integration set up. As the editor URL is not visible in our API I have trouble imagining your workflow. Are you manually entering the URL in...

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• Katarzyna Karpinska
• Erstellt 8. August 2023 14:41
• 2 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing content blocks enabled by default in all articles

Hi Tobias Hermanns, The article ID changes only in Guide Admin, not in the published version of the article, so it doesn't affect the functionality of HC API. Do you have your translation integrati...

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• Katarzyna Karpinska
• Erstellt 8. August 2023 13:49
• 1 Stimme