Kem Collin Agnabo

1. Talk
2. ...
3. Managing Talk
4. Routing incoming calls with IVR

Hi Chris, Agents do not have the visibility on how calls came in, what options are pressed in the IVR. Even Admins won't know the live transition of calls routed to an agent but Zendesk Talk follo...

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• Kem Collin Agnabo
• Erstellt 1. September 2021 21:57
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. I'm unable to hear customers nor can they hear me

Hi Brian, I'm sorry you're having trouble with your calls. Have you had a chance to go through our Talk Troubleshooting Guide? That should help you narrow down the issue. If you're still not able ...

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• Kem Collin Agnabo
• Erstellt 9. August 2021 23:52
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Returning customers in zendesk messenger

Hi Emily, When a ticket is solved for less than 4 days, it will reopen the ticket once the end-user replies back in the same ticket. If you wish to manage the tickets that reopen when the agent is...

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• Kem Collin Agnabo
• Erstellt 25. Juni 2021 23:22
• 1 Stimme