Kharlo Reboja

1. Community
2. Zendesk Suite Q&A
3. How do I embed an article or page from another site into an article?

I'm afraid that isn't supported either. I found this community post where you could update your use case. https://support.zendesk.com/hc/en-us/community/posts/220971087-Provide-a-way-to-add-deep-o...

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• Kharlo Reboja
• Erstellt 22. Juni 2021 21:53
• -1 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How do I embed an article or page from another site into an article?

Zendesk does not allow iframing of Zendesk due to the inherent security risks involved in iframing a web application. https://support.zendesk.com/hc/en-us/articles/203657536-Embedding-Zendesk-into...

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• Kharlo Reboja
• Erstellt 21. Juni 2021 23:23
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How do I embed an article or page from another site into an article?

Hello Paige, Thanks for reaching out. There isn't a native feature that allows this from the Zendesk Guide admin settings. You could however, achieve this with custom html. With that said custom c...

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• Kharlo Reboja
• Erstellt 21. Juni 2021 22:31
• -1 Stimmen

1. Agent guide
2. Ticket basics
3. Zendesk Support search reference

Hello Matt, Thanks for reaching out. At this time, searching by Twitter handle is currently not supported and is out of the Twitter integrations native functionalities. Best, Kharlo | Customer Adv...

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• Kharlo Reboja
• Erstellt 4. Mai 2021 23:24
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Create a Zendesk view with "mentions"

Hi Oskar, This is correct. At this time, views do not have the ability to have a condition to list all tickets with agent mentions. Whenever an agent gets notified, they get an email and the notif...

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• Kharlo Reboja
• Erstellt 16. April 2021 23:44
• 0 Stimmen

1. Objects and rules
2. ...
3. Triggers and automations
4. What is the difference between "meet all" and "meet any" conditions?

Hi Joshua, Thanks for reaching out! The different condition sets within triggers refer to the operators that apply between each condition. Conditions in meet all of the following conditions utiliz...

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• Kharlo Reboja
• Erstellt 16. April 2021 22:22
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Lots of customer emails in spam suddenly

Hello Edin, Hope all is well. Let me help address your questions. Only real prevention tactics is to figure out why they were suspended in the first place. I suggest taking a look at this doc to ...

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• Kharlo Reboja
• Erstellt 6. April 2021 23:05
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Can I change the positioning of a web widget?

Greetings Yuliia, If you have the Web WidgetIn the Support product click on the Admin icon in the sidebar and go to Channels > Widget. Select the widget you want to adjust and scroll down until you...

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• Kharlo Reboja
• Erstellt 2. März 2021 22:13
• 0 Stimmen

1. Explore
2. ...
3. Reporting and analytics admin questions
4. How frequently does my Zendesk data sync to Explore?

Greetings Reshma, Thank you for contacting Zendesk Support. My name is Kharlo and I'll be assisting you today. The frequency at which your data synchronizes with Explore will depend on the Explore...

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• Kharlo Reboja
• Erstellt 26. Februar 2021 22:11
• 0 Stimmen

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Managing end user settings

The users response would still be added to the ticket but they will get a welcome email. Their ticket only gets suspended if they email in themselves without having been added by an existing user....

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• Kharlo Reboja
• Erstellt 26. Februar 2021 00:14
• 0 Stimmen