Kolten Kittleson

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace - Various Issues

Hey Scott Patterson,I am glad we can tackle some of that for your team in the short term, and giving us the feedback for a more long-term roadmap. As for the User Profile bar vs. User Data app, wou...

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• Kolten Kittleson
• Erstellt 13. März 2023 23:50
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Offizieller Kommentar

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace - Various Issues

Hello everyone! First and foremost, thank you for the honest feedback about how the Agent Workspace UI is set up and feature requests that you’d like to see. I do want to clarify that anyone who wi...

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• Kolten Kittleson
• Erstellt 13. März 2023 17:57
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1. Community
2. Feedback - Platform: Apps & Integrations
3. Linked Ticket App - official feature request thread

Hey Jonathan, First off I am sorry that this post didn't get a follow up sooner! Currently the option to toggle within the app a difference between internal and public commenting isn't possible, bu...

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• Kolten Kittleson
• Erstellt 23. Februar 2023 17:03
• 0 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. [Time tracking app] Adding a field that is counting time in minutes.

Hello Jiří ChovanecThank you for the feedback on a Zendesk application, and well we don't have any current plans to include another field to track minutes via a hidden field, it is something we can...

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• Kolten Kittleson
• Erstellt 6. Februar 2023 18:40
• 1 Stimme

Offizieller Kommentar

1. Community
2. Feedback - Platform: Apps & Integrations
3. Download Recordings app - official feature request thread

Hey Joel FairfullAt this time we don't have plans to adjust from Mono to Stereo, but I have noted this feedback for future changes. 

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• Kolten Kittleson
• Erstellt 30. Januar 2023 19:11
• 0 Stimmen

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Evaluating your account for upgrading to the Zendesk Agent Workspace

Hey Daniel LeThat is a great question! Your staff can still use all the great features that come with Agent Workspace even just using email as the support channel. Not to mentioned by upgrading now...

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• Kolten Kittleson
• Erstellt 29. Januar 2023 08:49
• 0 Stimmen

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. About automatically upgrading

Onur OlmezNo worries! I'll get you added in a few minutes, and you should get an email confirming that. I look forward to seeing you there!

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• Kolten Kittleson
• Erstellt 5. Oktober 2022 16:19
• 0 Stimmen

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. About automatically upgrading

Onur OlmezInteresting! We will look into this right away (for reference there shouldn't be any issue), and just so we make sure you get registered, would you be able to try this link but use your b...

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• Kolten Kittleson
• Erstellt 5. Oktober 2022 16:14
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Agent Workspace

Hello everyone,  Thanks for the heads up about the link, we should have it corrected so feel free to register. The link can also be found here to avoid going back to my post that included it. 

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• Kolten Kittleson
• Erstellt 5. Oktober 2022 15:55
• 0 Stimmen

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. About automatically upgrading

Onur OlmezThank you for the heads up! We fixed the link and it should be accessible now. Let me know if you or anyone else run into an issue.  

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• Kolten Kittleson
• Erstellt 5. Oktober 2022 15:50
• 0 Stimmen