Laura Hippert

1. Community
2. Zendesk Suite Q&A
3. Drillthrough not working

Hi there! It looks like we are currently seeing an issue with the Drillthrough feature, I will be creating individual tickets and reaching out to provide more information. I apologize for the incon...

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• Laura Hippert
• Erstellt 17. Dezember 2018 21:08
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1. Community
2. Tips from users - Zendesk Suite
3. Embed Videos in Help Center Articles with Two Easy Steps (using video.js)

Hi @jglessner - I'd love to look into this further for you! I've created a ticket for you from support@zendesk.com and you should have received an email. 

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• Laura Hippert
• Erstellt 23. Oktober 2015 19:46
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1. Community
2. Zendesk Sell Q&A
3. Email in Activity Feed

Hi @...- Sorry for a delay in reply here! In the Activity Overview report, you can actually filter by a timeframe and see what kind of communication has occurred with you users. (Not just calls and...

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• Laura Hippert
• Erstellt 15. April 2021 14:59
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1. Sell
2. ...
3. Sell communication channels
4. Can I use an email alias or multiple emails with Sell?

Hi William, While it is possible to sync one email address with multiple users, we don't support this workflow as you might see some issues with multiple users syncing to the same email account. W...

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• Laura Hippert
• Erstellt 27. Januar 2021 19:30
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1. Sell
2. ...
3. Sell basics
4. Reflecting your sales processes in Zendesk Sell

Hi Ryo!  I would definitely take a look at the article: Adding stages to your sales pipeline, but ultimately, yes you could add a new stage. While the default stages Won, Unqualified, and Lost, can...

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• Laura Hippert
• Erstellt 3. Februar 2021 22:13
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1. Community
2. Zendesk Suite Q&A
3. Download list of all documents in repository

Hi SuperChoice! One option to get a list of documents is to do an account export, this will provide a CSV file with documents. You can read more about how to export your data here: Exporting data f...

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• Laura Hippert
• Erstellt 10. Juni 2021 20:01
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1. Community
2. Feedback - Sales CRM (Sell)
3. Sell: Days Since Last Communication Should Reset with Support Communication

Hi Rodger, You are correct that at this time, the Days since last communication field does not factor in communication with the Support team, this would only be communication within Sell. You can r...

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• Laura Hippert
• Erstellt 4. Februar 2021 21:26
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1. Sell
2. ...
3. Using Sell reports
4. About activity reports

Glad to hear you are all set there, Jay! Laura Hippert | Zendesk Sell Specialist | Senior Customer Advocate Visit our Support Center Call us at +1 888-670-4887 (press 1 for Zendesk Sell), Mon-Fri,...

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• Laura Hippert
• Erstellt 31. März 2021 19:01
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1. Sell
2. ...
3. Working with deals
4. Using the Product Catalog to define products and services in Sell

Hi Chase - I would definitely recommend posting your feedback on our existing reporitng abilities on products in our Community: https://support.zendesk.com/hc/en-us/community/topics/360003042793-Fe...

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• Laura Hippert
• Erstellt 24. März 2021 18:29
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1. Sell
2. ...
3. Creating tasks and appointments
4. Creating and managing appointments for leads, contacts, and deals

Hi Frank! I'm going to pull your question into a ticket to further assist - as this is not something that can be done on your end. 

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• Laura Hippert
• Erstellt 23. Juni 2021 17:10
• 0 Stimmen