Laura Hippert
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Hi @...- Sorry for a delay in reply here! In the Activity Overview report, you can actually filter by a timeframe and see what kind of communication has occurred with you users. (Not just calls and...
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Hi William, While it is possible to sync one email address with multiple users, we don't support this workflow as you might see some issues with multiple users syncing to the same email account. W...
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Hi Ryo! I would definitely take a look at the article: Adding stages to your sales pipeline, but ultimately, yes you could add a new stage. While the default stages Won, Unqualified, and Lost, can...
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Hi SuperChoice! One option to get a list of documents is to do an account export, this will provide a CSV file with documents. You can read more about how to export your data here: Exporting data f...
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Hi Rodger, You are correct that at this time, the Days since last communication field does not factor in communication with the Support team, this would only be communication within Sell. You can r...
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Glad to hear you are all set there, Jay! Laura Hippert | Zendesk Sell Specialist | Senior Customer Advocate Visit our Support Center Call us at +1 888-670-4887 (press 1 for Zendesk Sell), Mon-Fri,...
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Hi Chase - I would definitely recommend posting your feedback on our existing reporitng abilities on products in our Community: https://support.zendesk.com/hc/en-us/community/topics/360003042793-Fe...
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Hi Frank! I'm going to pull your question into a ticket to further assist - as this is not something that can be done on your end.
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Hi Rodger! While the full account export will just export everything - you might be able to export a Smart List with any filter you like applied, to achieve what you are looking for. I would take a...
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Hi Everyone! We definitely appreciate your feedback and our Product team actively watches these threads for the discussion. Per their feedback: Currently, attachments from Zendesk are shared as pa...